Managing guest relationships. guest we will communicate options to you, unless it is a repair urgent in nature. trades to complete maintenance and repairs as required in a timely manner. Throughout your guests’ stay we will communicate with them electronically so as not to impose on their holiday. All guests are given the contact details for our concierge team to ensure they have the right contact, should they need assistance. We will communicate with you during a stay by • Deposit paid • Guest arrival and check-in • Guest departure and check-out • Cleaning completed • Deposit returned to guest (subject to conditions) The nightly rate paid by your guest includes the cost of any third-party portal, like Airbnb. Our Escapes website is free of any other fees. We will disburse funds to you less any fees or charges as agreed in our management authority. Maintenance. Communication. Payment.
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