BHC Tenant Handbook

16 BHC Tenant Handbook Maintenance and repairs Scan QR code to view form How to report maintenance or repairs Urgent repairs Non urgent repairs During business hours After hours For after hours emergencies call the BHC office on (07) 3307 3000, for after hours emergency contact phone number. Please call or email your Housing Manager. If you’re unable to reach your Housing Manager, please call our reception team on (07) 3307 3000 who will ensure you are linked with a staff member who can assist. In the event that you have a non urgent repair • Email your Housing Manager; or • Fill in a Non Urgent Repair Advice Form (available online: au/tenants/current-tenants/repairsmaintenance/) and send to your Housing Manager via email or place in the Administration letterbox for collection by your Housing Manger; or • Phone your Housing Manager. • Risk of fatality or serious injury • Building insecure after forced entry • Gas leak or exposed electrical component • Flood from water, sewerage or storm • Blocked or broken toilet • Serious roof leak • Failure or breakdown of gas, electricity or water • Fault or damage to essential service or appliance • Fire alarm • And other urgent repairs • Dripping taps • Faulty stove • Faulty light fitting or power outlet • Leaking shower sill • Damage caused by an emergency repair • Non working range hood • Leaking gutters or downpipes • Loose internal door handles • Kitchen cupboard doors not closing properly • Internal doors not closing properly • And other non urgent repairs