BHC Tenant Handbook

3 ABOUT US YOUR TENANCY YOUR HOME COMMUNITY DEVELOPMENT AND ENGAGEMENT OTHER INFORMATION About BHC Our promise to you Our expectations of you 5 7 7 9 10 11 12 13 13 Moving into your new home How to pay your rent Renting with BHC Sustaining your tenancy Annual income and assets review Routine inspections Keys and locks Lock changes - DFV Maintenance and repairs Modifications to the property Employee and contractor safety Keeping a pet Car parking 15 15 16 18 18 18 20 What does it look like? Resident voice and engagement How else does the BHC develop community 23 24 25 Announcements and emergency information Complaints Privacy Important contacts Contact us 27 27 28 30 32 Contents Tenant details Tenancy Agreement ID Your Address Your Housing Manager Housing Manager Email