BHC Tenant Handbook

7 Our vision Creating Homes Empowering Lives Enabling Transformation Our promise to you Good service is our promise to you. BHC will do our best to provide you with good service by: Showing you respect • Inform you of decisions affecting your tenancy • Provide prompt service Being honest and acting with integrity • Provide accurate, complete, timely and clear information • Follow through and doing what we say we will do • Acknowledge and fix mistakes Valuing differences • Work in a non-discriminatory, judgement free manner • Provide services that are sensitive to your needs • Discuss your housing options and choices • Work with you to find the best housing solution Our mission BHC’s vision is delivered by building and maintaining quality affordable homes for people in need and engaging with and supporting people to sustain their tenancies. Our expectations of you Be respectful towards your Housing Manager, BHC staff and contractors. We are here to help. • Be a good neighbour - respectful, reasonable with noise, tidy • Meet your tenancy obligations of paying rent on time, maintaining the property appropriately, reporting issues as required BHC will not tolerate behaviour towards our staff and contractors that is: • Aggressive; • Offensive; or • Disrespectful