Tenant Selection What if we are concerned about the wrong type of tenants? Prospective tenants are qualified as suitable by checking current & past employment, rental history and personal references. We are very hard to please when it comes to selecting tenants and choose tenants who provide bonafide and reliable references. Once we have satisfied they meet our criteria we present the application to you for your approval. Frequently Asked Questions Market Leaders in Tenant Connection Define Property are rated market leaders in number of tenant connections according to RealEstate.com That means we meet more tenants in our market place than any other agency. Our marketing is working for you and we will go the extra mile to keep your property tenanted with no vacancy and the right tenants. Every endeavour is made to locate quality tenants to suit your investment property and we will keep you updated on a daily basis on our progress with obtaining a tenant. Our systems ensure seamless transfers on change of tenancy, this avoids vacancy when a property is re-let. Rental Arrears What if the tenants fall into arrears? Occassionally some tenants are at risk of falling behind in their rent even after passing the most careful tenant screening selection. We have strict rent arrears procedures and policies in place should a tenant fall behind in their rent. Our primary focus is to ensure that our office mitigates any loss of income to the property owner and will act immediately within legislation. Inspections What if the tenants are not taking care of the property? Our property management team regularly perform routine inspections and report on the property’s condition, we recommend any maintenance and a general check of the internal and external condition. A comprehensive report including photos will be sent to you within 24 hours of completion and they are available to you online on our owners portal.
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