• Forward a copy of the property condition report to you once completed and signed by both the Property Manager and the ingoing tenant. • Conduct regular inspections of the property, as mutually decided upon and set out in the Management Agreement, and provide you with a written report. We will report to you any repairs or preventative maintenance that may be visible or that is reported to us by the tenant at the time of the inspection. • Conduct a comprehensive property inspection when the tenants vacate the property ensuring that it is comparative with the original condition report, whilst taking into consideration any fair wear and tear on the property. Accounting We will: • Deposit the net proceeds of your rental income into your nominated bank account as per your Management Agreement. • Provide you with all copies of invoices for any repairs required at your property if requested. • Pay all property outgoings as stated in the Management Agreement and agreed on your behalf prior to the due date (subject to the availability of funds). Maintenance and repairs We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. Tenants are required to submit all maintenance requests in writing. Verbal reports may be accepted by us should the maintenance be of an ‘urgent’ nature. We will: • Not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required to be rectified by law. • Contract a tradesperson within a timely manner for non-urgent repair requests. • Attend to any urgent repair requests immediately. • Only use trades people who are properly licensed and insured to handle the type of work being performed on your property. Tenancy renewals Should a fixed-term tenancy be entered into for your property we will: • Contact you prior to the expiry of the fixed-term to advise you of current market conditions and to allow you to make the decision whether you wish a further fixed-term or whether you require vacant possession. • Not renew a tenancy without your express written permission (unless stated in the Management Agreement). • Advise you of any notice by the tenants that they are not renewing their tenancy. • Minimise vacancies by promptly acting on any notice to vacate received from a tenant. • Proactively manage the tenancy agreement renewal process wherever possible to facilitate consistent rental income. Rent review We will regularly review the rent charged on your property in accordance with the current legislation to ensure you receive the highest rent possible. Harcourts’ Commitment 5
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