Communication We will effectively communicate with you. Your Harcourts Property Manager will discuss your needs and develop a policy for the prompt response and resolution of matters for you and your investment. In the busy world of property management our clear communication procedures ensure that you always know what’s happening with your property. Letting We will: • Ensure that you are kept fully informed throughout the process of finding a renter for your property. • Undertake comprehensive listing notes about your property. • Prepare advertising for your property including appropriate photographs. • Have the property listed on all the real estate websites that you have agreed to. • Facilitate inspections of your property for all prospective renters until your property is rented (subject to access being provided to us by any current occupant). • Facilitate the erection of a for rent sign on your property (with your permission and if signs are permitted). • When authorised by you to do so we will check all successful applications on the relevant rental and credit control databases. • Verify all applicants’ references and previous renting history. • Refer all applications to you for approval (unless instructed otherwise). • Let your property for the asking amount of rent, (as outlined in your management agreement with us). We will not let your property at a different amount, without first obtaining your permission in writing. • Complete and execute the Residential Tenancy Agreement and explain in detail your new renters’ rights and responsibilities. • Ensure your new renter pays all ingoing costs prior to the commencement of the tenancy. • Lodge the bond in accordance with legislation. • Forward a copy of the Residential Tenancy Agreement to you once the tenancy has commenced. • Have regular contact with you and provide feedback to you throughout the letting process. Rent collection We have a zero tolerance rent arrears policy which we outline clearly to all renters when they sign their tenancy agreement. We will: • Process rent payments made into our trust account daily. • Follow up all late payments in accordance with the Residential Tenancies Act. • Keep you fully informed at all times should the renter fall into rent arrears. • We will follow the legal process through VCAT or the Magistrates’ Court (whichever is applicable) should the necessity arise. Property inspections We will: • Complete a comprehensive property condition report and will take photographs of both the interior and the exterior of the property prior to the property being occupied. • Forward a copy of the property condition report to you once completed and signed by both the Property Manager and the ingoing renter. OURCOMMITMENT TO YOU Harcourts’ Commitment 4
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