MAINTENANCE Airconditioners& heat pumps It is important that you clean your air conditioner/heat pump filter on a three-monthly basis. This ensures that your air conditioner/heat pump will continue to perform in peak condition and tomaintain pure air quality for the occupants of the property. Synthetic filter(only) To clean your filter, remove it from the air conditioner and clean withmild detergent and lukewarm water. Ensure that you thoroughly rinse and dry the filter before replacing it in the unit. If the filter is not synthetic, please contact our office for further information and cleaning instructions. Plumbing It is extremely important that you do not pour fats/oils and other food scraps down the drains. Over a long period of time this will cause problems with the drains and septic system. It will result in an inconvenience to you with drains backing up and not draining away properly. It is also detrimental to the environment. Do not flush sanitary products, disposable nappies or nappy wipes down the toilet. These items do not break down and cause obstructions in the drainage system. If these items are flushed and cause a blockage, you will be held responsible for the cost of the repair. Hotwaterservices How to recognise abnormal operation of your hot water service: • Pressure and temperature reliefvalve running It is normal for these valves to allow a small quantity of water to escape during the heating cycle when the unit expands and contracts. The amount of discharge will depend on hot water usage. As a guide, if it discharges more than 20 litres of water in 24 hours, please contact your Property Manager. • No hotwater Check that a hot water outlet is not open e.g. the shower is running or tap left on. Carefully review your family’s water consumption. Have you used all the hot water? Did you wash in hot water? If you are quite sure that you could not have consumed all the hot water, check your meter box. Has the isolation switch tripped? Most hot water services have a heating element and a thermostat. If you have not consumed your hot water, it is possible that the element or thermostat is faulty and requires replacement. Please contact our office and we will arrange for a plumber to attend to the replacement/repair of your hot water service. Ovennotworking Check that you have not accidentally put the automatic timer on. If the oven is on automatic then generally you will have no power to the oven and one or two stove elements will not be working. Turn the automatic setting off and the oven should work – if not then contact your Property Manager. Welcome to Renting with Harcourts 9
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