ICM Bag Drop

7 ICM an Amadeus Company – Auto Bag Drop Comprehensive support Lifecycle support services ICM has an extensive service portfolio to support self-service ABD units throughout their lifecycle. This includes: • Full service contracts offering availability based responsibility encompassing on-site support, remote support, comprehensive incident reporting, software upgrades, spare parts provision, documentation and training. • Tailored support solutions to meet individual clients’ needs Our systems are constantly refined by field data and site learnings, enabling upgrades that are responsive to operational change and new technical capabilities. This ensures a long product life and maximises ROI. ARMS (Active Remote Monitoring Support) Supervisory Control and Data Acquisition (SCADA) hardware and software is used to provide real-time visibility of system availability and performance, allowing proactive management of all ABD issues. The system can be fully integrated into existing client support service. LEGS (Local Engineering Ground Support) Our team of experienced engineers provide specialized on-site support, with options for: • Fault resolution and part replacement services; or • Complete operational and maintenance full service contract. Preventative and Corrective Maintenance tasks, spare parts stock management, refresher training courses and Occupational Health and Safety compliance are all part of the comprehensive support offered by ICM. Managed services and AWS * cloud hosting ICM’s professional services assist throughout the project lifecycle, from consultation and planning through to project management, installation, support and product enhancements. ICM has unparalleled experience in facilitating a smooth and successful process transition for airports, airlines and ground handlers. ICM’s subject matter experts will work with your processes and customer experience experts to ensure all options are considered when introducing ABD solutions into your operations. * Amazon Web Services (options available)