ISSA Oceania

4 THE CLEANING INDUSTRY MANAGEMENT STANDARD & CERTIFICATION PROGRAMME Elevate your understanding of systems, procedures and processes, along with management best practices required to lead a quality driven cleaning process. This course provides a return on investment as it aids your company in supporting customers as they face new challenges and seek to enhance their cleaning and quality management standards. QUALITY SYSTEMS SERVICE DELIVERY HUMAN RESOURCES HEALTH, SAFETY & ENVIRON- MENTAL STEWARDSHIP MANAGEMENT COMMITMENT GREEN BUILDING SIX AREAS OF MANAGEMENT BEST PRACTICES The ISSA Cleaning Industry Management Standard (CIMS) and Certification Program was created for facility service provider organisations and applies to an organisation’s management structure and performance systems and processes. CIMS is built around six areas of management best practices , including the optional “Green Building”, that have proven to be the foundation of high- performance, customer-focused, and sustainable cleaning organisations. Compliance with the Standard demonstrates that the organisation is structured to deliver consistent, quality services. Differentiate your organisation from the competition Demonstrate your commitment to quality and customer satisfaction Improve your overall operations Save money IN TODAY’S TOUGH ECONOMY, CIMS IDENTIFIES INVALUABLE EFFICIENCIES FOR SERVICE PROVIDERS AND FACILITY MANAGERS ALIKE