ISSA Oceania

8 ELEVATE YOUR BUSINESS WITH ISSA’S CLEANING MANAGEMENT INSTITUTE CMI is committed to serving your educational and professional needs in the broadest possible range of subject areas. Its products were developed by professionals from within the industry. Building service contractors, educational facilities, health care providers and many more utilise CMI’s certification courses. THE ACCREDITED AUDITING PROFESSIONAL (AAP) TRAINING Continuous improvement requires ongoing evaluation, which is exactly where cleaning inspections come into play. Whether you are a cleaning services provider or an in-house operation, cleaning inspections are a fundamental tool for evaluating services and communicating with customers/stakeholders. The ISSA Accredited Auditing Professional one-day course is designed for those industry professionals looking to enhance their knowledge and skills around quality assurance and building audits and provide their customers with the level of cleaning they deserve. Through this course, attendees will have the opportunity to learn how to implement the key elements of a successful quality assurance program across different customers and sites. CLEANING SUPERVISORY MANAGEMENT CERTIFICATION The cleaning maintenance profession commands respect and requires a high degree of knowledge and skills. Frontline supervisors provide a level of management and support that often determines the success or failure of a contract. This program captures the fundamental knowledge of supervision and quality control as it relates to cleaning contracts. With competition tougher than it has ever been, retaining ‘good’ staff and aiding them with career development is a core essential. The course addresses • Personal development • Requirements of a supervisor • Advanced equipment, cleaning and maintenance training • Core managerial skills.