Service What sets us apart? At Printforce we have a customer first mentality. Without resorting to clichés, it is at the core of what has made us successful and resonates with our clients. We feel that our success has been built through four key factors. 1. Local and personalised customer service Backed by our dedicated EBU, a team of specialised experts across departments, we offer hands on support dedicated to delivering excellence. We streamline the process to save you time, reduce stress, and deliver with speed. Our in-house production, cutting edge print technology, and owned delivery network, ensure your listings come to life with precision and impact. 2. Always looking at ways to push the envelope to deliver products faster For our clients’ convenience, we have extended our normal 3pm property marketing deadline to a 5pm deadline on Thursdays for Friday installation and delivery of next day products. Product turnaround framework: • Property Marketing: Next business day delivery if ordered before 5pm on Thursday and 3pm (Weekdays excluding Thursday) • Signboards: Next day standard installation if ordered before 5pm (Tuesday – Thursday) and 3pm (Monday and Friday) • Agent Marketing: 2 – 4 day turnaround 3. Consistency in delivering quality products Printforce is particular about every job produced, that is why, printing is done in-house and we run monthly calibration tests on all 21 of our presses to ensure colour consistency across each and every medium at all times. 4. Innovative solutions We have developed online systems enabling us to track and trace every delivery and signboard installation. Clients have access to our Job Tracker system which provides full transparency through each stage of the printing process. Our customer service team actively follow your jobs to ensure they arrive as promised. Through our unique sign installation technology and owned courier service ‘Zippy Express’, we provide expected install and delivery times for all orders and send updated notifications one hour prior to delivery. In addition, we provide photos of all signboard installations so you can see in real time when a board has been installed and the install location on the property. 10
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