Support Support Structure – EBU Model: • Local BDM for in-person training, strategy, and support. • A local, studio-based designer and customer success specialist dedicated to managing property marketing orders and providing direct, informed service. • Customer success specialists dedicated to managing all office and agent marketing orders. • National Account Manager to overlook and service the brand as a whole We’ve structured our support into key service areas: • Property Marketing Studio – A team of client-specific graphic designers and customer service specialists managing all campaigns and property marketing needs. • Agent / Office Marketing – Customer service specialists managing all letterbox drop campaigns and agent marketing needs. • Office Support Team – Customer service specialists dedicated to office marketing, business cards, stationery, and general office print materials. • Radius Database Services – Supporting prospecting, lead generation, and brand visibility with targeted, high-impact solutions. By clearly segmenting our service, we ensure that every enquiry is handled by a product expert who understands the context, urgency, and desired outcome — resulting in faster, more accurate, and more effective solutions. We value long-term partnerships and actively seek feedback to continuously refine and enhance our offering. We’re excited to continue building on our shared success and welcome further discovery sessions to better understand what’s working or could be improved, and how we can do even more to enhance your service experience. 13
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