Frequently Asked Questions Keys The owner must provide you with one set of keys for each person named on the lease. You are welcome to make additional copies of keys at your own expense if they are required for other family members, a cleaner etc. All keys including any you have made need to be returned when you vacate. Shelter may not always hold a spare set of keys in the office and we are not legally required to do so. In the event that you lock yourself out please make contact with our preferred locksmith, Lochness Locksmiths, Keith 0404 882 413 and he will look after you with a good rate. This is not an owner expense to reimburse. You are permitted to change the locks at the property but in the event, you do this you must provide Shelter with a copy of the new key as soon as practicable. If the property’s locks are keyed alike (all doors operated by the one key) then this must be maintained. In tenancies where no gardening service is provided as part of the rental agreement, the breakdown of gardening activities is generally considered as follows: Renter to mow/weed/water and generally sweep/tidy/remove basic leaf debris. Owner to pay for any substantial pruning, planting of new shrubs/trees that they want to introduce to the property, labour intensive hedging/shaping or mulching of garden beds. If the owner wants garden works done during the tenancy Shelter will arrange this. If you want to request to have a gardener employed at any stage, we can obtain quotes and then discuss the cost with you and the owners depending on the works needed. We tend to find that it is common for owners and renters to agree to share the costs. Gardens 3
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