12 The Academy Our Intranet and Learning Management System, The Academy, is our network’s award-winning training and education department. Visit The Academy to access self-paced courses, webinar recordings and view the upcoming training calendar with live sessions held frequently across all roles. Below we have outlined some of the recommended courses for administrators: First Impressions Creating a positive first impression is crucial in any customer-facing role. This course will assist our receptionists with establishing the foundations to be incredible in your role, by creating a lasting impression, building rapport and dealing with difficult situations to managing information in the office and providing administration support to the wider team, making you a valuable team member in the office. Cyber Security It is important to understand cyber security risks and how to protect your business and customers using our best practice processes. In this course, we will discuss the challenges you and your office may experience, common attacks with a live demonstration of how a hacker can get into your system and how to prevent attacks on your business and also personally. The Milestones of Onboarding Onboarding new team members can be a time-consuming and daunting experience. The Milestones of Onboarding course has been created to educate administrators on the purpose of an induction plan and how to successfully onboard new team members effectively into the office using our best practice processes. Off-market This course will assist you with understanding the tools available for off-market listings and how you can promote these listings through our website and email marketing. Website training As part of the release of our new websites, we have created self-paced courses to assist administration staff with understanding and managing content on the website.
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