We know the Residential Tenancy Act inside and out so investors don’t have to. Once a property goes to market for lease, it’s no longer just a working investment but also someone’s home. We work closely with our landlords to find the ideal balance between maximising their return on investment, minimising risk and providing a safe, comfortable and enjoyable home for tenants. It’s what we do best and where we can provide investors with the most value. Our years of experience mean we know where investors and tenants are open to risk and can provide guidance on how to minimise it. Avoid late payments Our carefully designed processes and guidelines are thoroughly explained at the start of each tenancy to make sure every tenant understands the full terms of their lease agreement and our expectations when it comes to paying rent on time every time. We make it clear to tenants exactly what they can expect to happen if they break any of the terms of their agreement. All of our landlords are notified immediately if a tenant is in arrears as standard. If a tenant falls into arrears, our property investment managers are trained to take the following action: • Contact the tenant by phone or SMS to ask for the rent to be paid immediately and issue a 14 day notice of breach letter • If a payment isn’t made and a breach letter has been sent, an application is made to the Tenancy Tribunal for a mediated hearing to discuss the best course of action to recover your funds. Keeping your property protected Having Insurances on your property is not only a requirement for us to manage the property but also essential to help protect you from risk. No matter how strict the screening processes are, there’s never a guarantee that things can’t go wrong. That is where Landlord Insurances and Building Insurances come in. Whilst any malicious damage is communicated to investors immediately, this is so insurance companies can be notified and a you can lodge your claim. In the event that this is considered the responsibility of either an occupant or third party our property investment managers will take photographs and notify the police immediately. They’ll be able to share the police report and event number with investors as soon as possible and keep full file notes to support any claims. Tribunal process and representation Sometimes mediation and Tenancy Tribunal hearings are unavoidable. Our property investment consultants are well versed in local laws and trained to avoid the pitfalls of property management to help ensure your investment is better protected. We can represent our investors at Tribunal hearings and have access to specialist legal advice and technical support courtesy of Ray White. Ask us how we can help keep your investment safe All Ray White investors can receive 30 days of complimentary Landlord Insurance from Concierge. We’ll organise it for you so you’re covered from the very beginning. We can also make sure you benefit from ongoing discounts on all your insurances. raywhite.com/concierge 25
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