I want to view my property but it’s currently tenanted. When can I see it? A property owner or property manager can enter the property at any stage, but no more than once every four weeks. The tenant must be given at least 7 days written notice before entering the premises, and you cannot view the property more than four times a year. What happens if a repair is required after hours, or on weekends? Our policy on what constitutes an emergency repair and what does not is conveyed to all of our tenants at the beginning of the tenancy, in the Tenancy Agreement. All tenants are provided with mobile numbers and after hours contact details if emergencies arise. Your Property Manager will use fair judgement and caution to make sure our obligations to the tenant are being met and your wishes are respected. What do you explain to the tenant before they move into the property? We go through the most important expectations with our tenants as part of our tenant induction process such as... • Rent Payment dates and methods • Rent arrears policy • What to do in an emergency repair situation, who to contact etc. • General repairs and maintenance requests • How often routine inspections will occur and what we look for • General expectations during a tenancy and the law (Tenancies Act) Ray White provides all tenants with a comprehensive tenant induction booklet produced to help educate and minimise issues rising throughout the tenancy. If you would like to see a copy of this document, please let your Property Manager know. Who pays for water charges? House: If the property is not made water efficient, the owner is responsible for full charges on a water utilities bill however excess water can be charged if the tenant consumes over 30kL/quarter. Each local council has different laws in relation to the per KL allowance in their regions, this gives consideration also to areas affected by drought and other outside influences. If the property has been made water efficient, Only the water usage (volume) costs charged by the water supplier may be charged to the tenant. Other costs (fixed) on the water bill, such as water service or sewerage services are payable by you and cannot be charged directly to the tenant. You cannot charge the tenant an administration fee for passing on the bill, late fees or additional amounts. The tenant is responsible for payment of charges under the ‘State Bulk Water Price’ and ‘Local Government Distributor-Retailer Price’ only. The landlord must pay for the ‘Fixed Access Charges’ Unit: The property must be individually metered to on-charge water usage to a tenant. If you own a unit block and the water charges are issued through a body corporate billing service (meaning the property is not individually metered), you cannot ask tenants for payment. Where the water supply is from a tank, the Landlord should provide a full tank at the start of the tenancy and the tenant then pays for all water consumed during the tenancy and is also required to leave the tank full at the end of the tenancy. 29
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