31 What is the achievable rental amount for my property? Your Property Manager will advise you on what is currently a fair market rental for your area, based on their market knowledge, current levels of market demand, comparable properties and statistical data they have access to. Depending on your needs, a higher figure can be attempted, although this might increase your risk for extended vacancy periods. In these situations regular client feedback will be provided to you and advice given to adjust the asking rent if required. What happens if a tenant misses a rent payment? Each day your Property Manager prints an arrears report, which instantly highlights any tenant whose payment has not been received. The arrears policy then kicks in, which typically involves immediate contact with the tenant to find out why the payment is late, and constant communication until the debt is paid. This might also include the sending of a Notice to Remedy for arrears, and the lodgement of a Tenancy Tribunal case if the arrears are in excess and are not cleared immediately. How often can my rent be increased? If the fixed term of the tenancy has expired, the property manager can increase the rent to market value. Your Property Manager will advise of a suitable rental figure before any new advertising begins, and is also responsible for regular rent reviews on existing tenancies to ensure your return is always maximised. Are pets allowed in my property? You can choose whether pets are allowed in your property. If permission is granted to keep a pet at the property your Property Manager will make sure only agreed pets live there and is removed if it becomes bothersome and affects the quiet peace. The tenant is responsible for any damage caused by their pet. Who’s responsible for pest control? Depending on the circumstances and level of infestation, the landlord needs to provide adequate pest control services either by providing the appropriate bait or employing the services of a pest control company. In the case where a tenant has likely caused or influenced an infestation, your Property Manager will seek the cost back from the tenant however this situation is best assessed on a case by case basis and needs to be proven in order to claim back any compensation. Feedback If you have a compliment or a complaint we want to hear about it. We listen to our customers. You can trust that we take your feedback onboard. We take pride in what you think we do well, and we learn from what you think we could do better. If you feel we haven’t delivered on what we promised, let us know and we’ll start an investigation for you. We take all concerns seriously and every complaint is fully investigated by liaising with you and the Principal of the Ray White franchise in question. If you would prefer us to keep the information you send us confidential, please tell us when you send us your details. We’ll let you know what we’re doing about your complaint as soon as possible. Although every effort will be made to resolve your issue, if we are unsuccessful, you may wish to take the matter to your local complaint handling body. Get in touch at raywhite.com/feedback
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