2.9.2 Complaints against an Industry Participant In the first instance any complaint about the conduct of an industry participant should be referred to that industry participant who should be allowed a reasonable time to address or resolve the complaint. If the complaint is not resolved to the complainant's satisfaction the complainant should contact the GTA Compliance Officer who will address each complaint with integrity and in an equitable, objective and unbiased manner as per the GTA Complaint Handling Guidelines. 26
RkJQdWJsaXNoZXIy MTI3ODI1