12 Our business systems are documented in the operational and procedural manuals, specifically designed for Souvlaki GR company-owned and franchised stores. These include: OPERATIONS MANUAL BRAND GUIDELINES MARKETING HANDBOOK The Franchisor is the term used to refer to the owner of the Franchise System. At Souvlaki GR, the Franchisor is Souvlaki GR Franchising Pty Ltd, shareholders are Despina Karagiozis. Operations Manual Version 1.0 Brand Guidelines Version 1.0 Marketing Handbook Version 1.0 BUSINESS RESOURCES
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