30 | WATERLINE April 2026 HARBOUR ASSIST JOINS WYNDHAM HARBOUR Wyndham Harbour, Victoria, has recently implemented Harbour Assist as its marina management system, supporting a multifaceted operation that includes wet berths, hardstand facilities, maintenance bays, fuel accounts, and a mix of short, medium, and long-term lease arrangements. As the marina’s operations evolved, management began reviewing its systems identifying limitations in software originally designed for the holiday and caravan park sector rather than a marina environment. Bree O’Rourke, Financial Controller Wyndham Harbour, said, “The software demonstration process with Harbour Assist was practical and tailored to our business. The team took the time to understand our business before the meeting to ensure that the functionality could be explained with a basic understanding of our operations.” The Harbour Assist functionality was a key factor, including customer and bookings management, booking requests and sales enquiries, occupancy tracking, invoicing and payments, financial and operational reporting, a customer portal for payments, documentation, and electronic sign lease agreements, task, resource, and asset maintenance management. Transitioning from spreadsheets and disconnected tools to an INDUSTRY NEWS integrated system provided an opportunity to review processes, clean historical data, and establish a more structured and consistent way of working. The system now aligns closely with business processes, supports detailed and flexible reporting, and improves efficiency across marina and facility management. O’Rourke added, “The time difference with the UK didn’t pose any issues. The Harbour Assist team made themselves available to ensure there was sufficient overlap to support our team.” Training was delivered in structured modules over several weeks, allowing staff to test functionality between sessions and raise questions as they progressed. “Given our Australian location, response times for ongoing support have not caused us any concerns. The online help functionality within the application is fantastic and provides a great reference point, allowing us to self-manage some queries and minimise the number of support requests we need to lodge.” For more information visit: harbourassist.com When space is tight and manoeuvrability is key, ASCOM delivers. Our customisable solutions fit perfectly without costly marina modifications. ANOTHER NEW ASCOM BHT 75 COMMISSIONED IN TWEED HEADS, AUSTRALIA CE Certified Italian Made Machinery & Hard Stand Equipment Fully customisable machines to maximise your capabilities Scan for the project video
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