CCBR Business Review

New focus on residential growth with 4 TODs on the Coast Strong demand for industrial land sees Warner Business Park sold out – last stage on the market Page 4 Edgar Adams’ Editorial TODs – What they mean for the Central Coast Scentre Group progresses plans for Tuggerah residential development E-Bisglobal hosts Supply Chain Forum New life for Gosford landmark building THE CENTRAL COAST‘S MOST TRUSTED NEWS SOURCE FOR OVER 30 YEARS Print Post Approved – PP100001854 Published monthly (except January) May 2024 1990 EST

PHONE 4365 4566 Nicole Barr 0418 230044 e: FOR LEASE SUITE 2 168 THE ENTRANCE RD ERINA 126m2 $49,000 + OG + GST Situated in the Service NSW complex, this light filled space is ideally situated. Offered as a warm shell with private amenities, kitchenette, ducted air, 3 phase power and rear access the space is sure to suit a wide variety of operators. Ample parking and excellent exposure. FOR LEASE SUITE 17 & 18 FOUNTAIN CORPORATE ERINA 208m2 $76,785 + OG + GST Situated within a 2 storey retail & executive office block. The fit out consists of a dedicated reception and waiting area, storage room, 9 treatment rooms, kitchenette/staff room, lift access, 4 car spaces. Available Now FOR LEASE UNIT 2 255 THE ENTRANCE RD ERINA 110m2 $35,000 + OUTS + GST Situated along The Entrance Road with good exposure is this neat and tidy space which would suit a consultancy style business, retail or service industry. Currently fitted for a hair/beauty salon the ground floor is 66m2, has a W.C, kitchenette, water & drainage points for two shampoo lounges (currently installed), reception counter and mirrors. FOR LEASE SUITE 10 PARK PLAZA GOSFORD 441m2 $125,000 + OG + GST Elevate your work environment to new heights with this expansive office space boasting 280 degree views of Gosford cityscape and bushland. Just 5 mins to Gosford Station the suite includes 9 Private Offices, 2 Separate entries, Large Kitchen/breakout area , 6 dedicated parking spaces and much more. FOR LEASE SUITE 2.26 PLATINUM BUILDING ERINA 74m2 Contact Agent Beautiful corner suite with the loads of glass letting in heaps of light, balcony/terrace access, ducted air, LED lighting, fresh paint and carpet. Situated in the heart of Erina’s business district and alongside Fountain Plaza, everything is at your fingertips. Two secure allocated parking spaces. FOR LEASE SUITE 4.37 ELEMEMT ERINA 23m2 $21,000 + OG + GST Fantastic rectangular office suite located in a prime position overlooking the stair well. Included is a recently installed sheer privacy curtain, high-quality carpet, LED panel lighting, dimmable pendant lights and TV mount. With access to common meeting rooms, breakout area and reception/waiting area.

3 4 Edgar Adams’ Editorial TODs – What they mean for the Central Coast 5 New focus on residential growth with four TODs on Coast 6 Council Administrator not onside with TODs for Coast 7 Sky’s the limit for Central Coast graduates 8 Scentre Group progresses plans for Tuggerah residential development 9 Better regulation critical for both small businesses and consumers 9 “Just because you say I’m a casual” – understanding the changing classification of casual workers 10 E-Bisglobal hosts Supply Chain Forum 11 Coastwide Steel & Metalwork celebrates 40 years 12 East Coast Beverages appoints Food Scientist and Product Development Manager 12 Central Coast Neuro Rehab relocates to Ourimbah 13 On-site café for East Coast Beverages at Kulnura 13 AAP Finance Brokers adds to team 14 Growth plans for Bouddi Biscuits 14 Sponsorship opportunity for Pat Farmer QUICKSAND Run 15 Council management to blame for blow-out in DA Assessment times 17 Enhance Workplace wellness and your bottom line... with Plants! 18 Sallies put Dooralong property on the market 19 Strong demand for industrial land sees Warner Business Park sold out – last stage on the market 20 Property leasings 21 New life for Gosford landmark building CONTENTS Phone 02 4367 0733 Email Web CONTACT In this issue Central Coast Business Review is a Registered Trade Mark of Adams Business Publications Pty Ltd P.O. Box 3259, Erina, NSW 2250 Phone: (02) 4367 0733 Fax: (02) 4367 0744 Email: Typesetting by Graphic by Design ph (02) 4365 6777 Print & Distribution by Bromley Direct ph 0412 439 773 © Adams Business Publications 1994. All rights reserved. Reproductions in any part prohibited. While every effort has been made to ensure all information in this magazine is accurate, no responsibility will be accepted by the publisher, Adams Business Publications. The producer accepts no responsibility for illustrations or photographs supplied by organisations or individuals and/or typographical errors. Central Coast Business Review Readership 20,000+ DISTRIBUTION GUARANTEED VIA AUSTRALIA POST Listen to Edgar Adams on Coast FM each Monday 9:45am Also follow us on Linkedin CENTRAL COAST BUSINESS REVIEW MAY 2024

4 Also, congratulations to the Hogger Family who 40 years ago started a steel fabrication business, Coastwide Steel and Metalwork, that has survived and grown through some pretty hard times. There is a lesson here for those starting out in business today. Our article on the sales success of Warner Business Park is worth noting. Winarch Capital, a Newcastle developer, acquired a large industrial site at Jilliby from Central Coast Council in 2021. Since then, they have developed 83 industrial lots and all have sold like hot cakes. While the Central Coast has a lot of industrial zoned land our Council finds every excuse in the book to stop this land being developed. Warner Business Park came with Development Approval as Council needed the money. 52% of buyers are coming out of Sydney. This shows the opportunities that the Central Coast offers. THIS MONTH WE have focused on Premier Chris Minns’ plans for Transport Oriented Developments around railway stations on the Central Coast. In all there will be 37 TODs from Wollongong to Newcastle with most, of course, in the Sydney Metro Area. The idea behind these TODs is that they create a neighbourhood based on walking, cycling and public transport. On the Central Coast the focus is on Woy Woy, Gosford, Tuggerah and Wyong. At the outset it has to be said that CCBR totally supports the Premier and the Government on this initiative. It should be simple arithmetic that a concentration of population will create a community spirit of its own along with the economic advantages for businesses to service that population. In other words, it makes economic sense. The Central Coast needs to take every opportunity to grow the regional economy. And that includes creating jobs. Jobs for young people and jobs for those who prefer not to commute if possible. Interestingly though within five minutes of the Premier’s announcement Central Coast Council’s Administrator (who lives on the northern beaches and won’t be here after September 2024) came out against the proposal. This Council is full of excuses as to why it cannot perform. With an election five months away it is now time for those who are considering standing for Council to put their hands up and say what they stand for. Are they concerned that the region’s economic growth has come to a standstill? Are they concerned that it takes up to eighteen months to get a DA for a swimming pool in the backyard approved? Are they concerned that that Council’s Planning Department refuses to process Development Applications if it chooses to and when pushed refuses Approval. Do these prospective councillors want to see a region where young people have a future without having to leave the place? With so many Development Applications now in the Land and Environment Court, Council’s legal bills for this financial year are likely to go beyond half a million dollars. It is worth reading Kevin Brooks’ article on Page 15 about the blowout in DA assessment times. Meanwhile it is good to have plenty of positive stories in this month’s magazine. In 1990 Paul and Anne Freeman started a little print management business, Off and Running Print Management. Now known as E-Bisglobal, this company has taken technology to another level and shown their competitors that they are leading the way. EDITORIAL Edgar Adams discusses local issues We’ll handle it from here • Major supplier of architectural hardware to the residential and commercial market • Door locks, handles, security and more • Consultation service available • Working closely with direct clients, builders, architects and interior designers • Visit our showroom today! Avoca Beach Architectural Hardware & Locksmiths 4382 1286 0412 437 327 177 Avoca Dr, Avoca Beach Edgar Adams Editor TODs – What they mean for the Central Coast CENTRAL COAST BUSINESS REVIEW MAY 2024

5 Big enough to deliver yet small enough to care, our team of accredited, experienced senior lawyers are true experts in their fields of law. Professional, practical and passionate, we’ve been trusted by the Central Coast for generations. YOUR LEGAL LIFE PARTNERS AUBREYBROWN.COM.AU BUSINESS NEWS WITH THE NSW Government facing a string of Councils making it difficult for developers to get Development Applications for desperately needed housing approved, the Minister for Planning and Homes earlier in the year announced changes to planning controls to allow residential housing around major railway stations. A total of 37 TODs have been identified from Wollongong to Newcastle, most of course being in the Sydney Metro area. Initially Gosford, Tuggerah and Wyong were announced and after consultations with Minister Scully from President of the Peninsula Business Chamber, Woy Woy was added to the list. Transport Oriented Developments are a planning strategy that aims to concentrate housing and jobs around public transport hubs by amending planning controls to allow developments by introducing State Environmental Planning Policy (SEPP) largely overriding local councils. A recalcitrant Central Coast Council is now in the frame to get on board with the Government’s plans. Gosford Gosford is already on the way to being a TOD with a Gosford City Centre SEPP approved by the State Government in 2018. The result has seen seven major residential projects now under construction that will result in over 700 apartments being completed by early 2025. Other developers are now looking at investing in Gosford. Added to this is Gosford being nominated as a Health and Education Precinct. The University of Newcastle is building a new Campus in Gosford adding to their Medical School and Integrated Research Institute adjacent to Gosford Hospital. All this will provide an opportunity for new businesses to leverage off the residential growth. Gosford is a public transport hub centred on Gosford Railway Station with extensive bus services to suburbs. CONTINUED ON PAGE 6 Tuggerah Tuggerah is ideally suited as a TOD location as it is surrounded by a large area of undeveloped land around the railway station. It is also at the intersection of all major roads to the coastal areas. In 2019, the NSW Government announced it was backing a proposal from Scentre Group for a $2.8 billion Tuggerah Town Centre to transform its 70ha landholdings, including Westfield and surroundNew focus on residential growth with 4 TODs on Coast Gosford City Centre showing Gosford Railway Station CENTRAL COAST BUSINESS REVIEW MAY 2024

6 LOCAL SERVICE - DELIVERED GLOBALLY Phone: 02 4322 2246 LOCAL SERVICE - DELIVERED GLOBALLY ing areas, into a major hub of employment, transport, leisure, health and education. The Tuggerah precinct includes Tuggerah railway station and bus terminus, Central Coast Mariners Centre of Excellence and training grounds, Central Coast Regional Sports Centre, Westfield shopping centre, HomeCo Super Centre, Tuggerah Industrial Area and Tuggerah Business Park as well as the Mardi residential area developed at the time of the opening of Westfield. Wyong Commenting on the announcement by the Premier, Wyong Business Chamber President said, “Transport Orientated Develop’ (TOD) is a must for the Central Coast which has always suffered from a lack of public transport options.” “Business Wyong supports the Government’s intervention plans for the rapid growth of the identified 400m radius sites around the train stations of both Wyong and Gosford which are in the heart of the Northern and Southern Growth Corridors. “We also support the fast tracking of investigations into Woy Woy and the future planning of Tuggerah. “The opportunity for Wyong to contribute to the housing and business needs of BUSINESS NEWS New focus on residential growth with four TODs on Coast CONTINUED FROM PAGE 5 CONTINUED ON PAGE 16 CONTINUED ON PAGE 15 Council Administrator not onside with TODs for Coast Following NSW Premier Chris Minns announcing plans for more high-density housing to be built across a number of transport hubs in Sydney, the Illawarra, Hunter and Central Coast, Central Coast Council was quick to come out against the reforms. At its 27 February meeting Council Administrator Rik Hart tabled a Submission to the Department Planning, Housing and Infrastructure on the proposed Transport Oriented Development Programme and Low Mid Rise housing reforms. Among the numerous issues against these reforms Council submitted that the concept of increasing residential densities in existing centres is generally supported; however, this needs to be driven by evidence-based actions alongside infrastructure delivery. Council wants TOD locations, around the train stations, excluded from the future reforms due to low opportunity for housing yield, limited land application for the provisions and the existing approval frameworks in place that have a more locally based strategic direction for these centres. In its submission Council says that proposed changes applying to Gosford, Tuggerah, and Wyong are unlikely to generate any significant Wyong Town Centre with Wyong Railway Station CENTRAL COAST BUSINESS REVIEW MAY 2024

7 Areyoua Central Coast based Hospitality Business? We can help you protect your company. CONTACTUS Fountain Plaza, Erina NSW 2250 02 4322 7856 Oracle Group (Australia) Pty Ltd ABN 75 131 025 600 AFSL 363610 BUSINESS NEWS NEW NURSES, TEACHERS and food scientists were among those poised to make a difference on the Central Coast and beyond, following a celebration of their study achievements at the University of Newcastle Ourimbah graduation in early April. More than 450 graduates were congratulated by Vice-Chancellor, Professor Alex Zelinsky, AO, for their significant commitment and dedication to their educational aspirations. “Each and every graduate, whether undergraduate, postgraduate, or from a pathway program, has made an investment in their future, and we know that they will reap the benefits of this investment for a lifetime,” Professor Zelinsky said. “We are proud to have been part of the Central Coast for more than 30 years. During that time, we have educated around 40,000 students.” “Equity is at the heart of what we do at the University of Newcastle. We know that nine out of 10 jobs of the future will require qualifications after high school – we want to make sure that everyone has access to education and diverse career opportunities.” “That is why we are delighted to be investing in the future of the Coast with our new Central Coast campus in Gosford. This is the largest infrastructure investment currently underway across all our campuses.” “I am absolutely thrilled for this next chapter, which will allow even more people on the Coast to access local higher education opportunities without needing to move away from their support networks.” “Congratulations to all of this week’s graduates. It takes a significant amount of effort and dedication to make it to graduation day, which marks the next stage of their journey. I look forward to seeing what the future holds for all of our graduates on the Central Coast.” Emma McBride MP, Assistant Minister for Mental Health and Suicide Prevention, as well as the Assistant Minister for Rural and Regional Health, delivered the occasional speech. Ms McBride is a long-standing advocate for quality healthcare for all Australian communities, including regional and remote areas. Also delivering an occasional speech was Olivia Duffin, Owner of Duffs Ice Cream Co. Ms Duffin is an alumna of the University of Newcastle who graduated with a Bachelor of Food Science and Human Nutrition in 2016. Olivia is the creator of Duff’s Ice Cream, an experimental ice-cream retailer which she established on the Central Coast in 2021 Sky’s the limit for Central Coast graduates (l to r) University of Newcastle Chancellor Patricia Forsythe AM, Emma McBride MP Member for Dobell, graduate speaker Tyler Edmonds, B Exercise Sport Science with Distinction and Vice Chancellor Alex Zelinsky AO CENTRAL COAST BUSINESS REVIEW MAY 2024

8 SCENTRE GROUP’S PLAN to develop 70ha of land with a subdivision that would see up to 2,200 homes built between the M1 and Westfield Tuggerah is now open for public comment from April 17 and ends on May 31. The site to be developed is the former Wyong Abattoirs site and is part of a broader plan for Tuggerah Town Centre to evolve as the gateway to the northern Central Coast and to grow the district as a key location for economic development and residential growth. It comes as the State Government has announced that Tuggerah would be one of four Transport Oriented Developments (TOD) on the Central Coast with the site being within walking distance of the Tuggerah train station. In 2019, then Minister for Planning, Anthony Roberts announced that the government would support the $2.8 billion proposal from Scentre Group (owners of Westfield Tuggerah shopping centre) to transform its landholdings including Westfield and surrounding areas, into a major hub of employment, transport, leisure, health and education. Minister for Central Coast and Member for Wyong David Harris said, “This proposal was announced before Council went into administration in February 2019 … and it will be decided by the independent Planning Panel, not Council, because of its size,” he said. The planning proposal, presented to Central Coast Council at its meeting in June 2022, would rezone land to allow a range of more than 2,200 low to high density homes including townhouses, units and seniors’ living. Council has been dragging the chain on amending the Local Environment Plan to rezone the land and received two extensions from the State Department of Planning to a deadline to amend the LEP to rezone the land at 60 Wyong Rd, Tuggerah. The amendment was supposed to be finalised by the end of last year; then it was going to be done by early March; now the latest date is to have the rezoning done by July 26. The new development would be supported by a range of commercial, retail, community, recreation and entertainment uses including a new district recreation park, new youth centre and shared pathBUSINESS NEWS ways and cycleways throughout the development and connecting to Tuggerah train station and bus interchange. The Local Planning Panel looked at the proposal in 2022 and supported Council going to the State Department for a gateway determination which is the process Council is now finalising to change the zoning. However, the Panel said Council should ensure that any subsequent development application for use of the land thoroughly addressed the issues of flooding, evacuation and suitability of the future proposed use. It said the proposed rezoning to R1 General Residential was consistent with surrounding residential development and would provide additional housing in close proximity to existing infrastructure and services, bringing increased vitality and viability to the Tuggerah Town Centre. “Retention of the B4 zoned land will provide for short term bulky goods retail development, transitioning to mixed use development along Wyong Rd in the longer term,” the Panel said. “This will ensure ongoing job opportunities with the potential for a range of employment generating land uses including retail, office, short stay accommodation, childcare, education and medical facilities. “Retention of the C2 Environmental Conservation zoned land will facilitate the protection, conservation and enhancement of environmentally sensitive areas (such as the rocky outcrop area) with ongoing management of the land to be funded by the proponent.” Scentre Group progresses plans for Tuggerah residential development Tuggerah Gateway Site CENTRAL COAST BUSINESS REVIEW MAY 2024

9 BUSINESS NEWS CONTINUED ON PAGE 16 PROMO PRODUCTS & MERCHANDISE CREATIVE PACKAGING PRINT MANAGEMENT PROCUREMENT SOLUTIONS MARKETING & EVENT MANAGEMENT WAREHOUSING & LOGISTICS (3PL) 4352 7777 | | Saving money on a printing job isn’t necessarily about using cheaper paper. With our strategic approach and experience, we were able to deliver $1 million of annual savings to one of our clients by redesigning a mailing and reducing their postage costs. A cost saving that is simply extraordinary. Based on the Central Coast, E-Bisglobal offers print management, procurement and software development to improve efficiency and maximise your bottom line. Can we save your business $1 million? 23-EBIS-124 –1 By Warwick Ryan, Partner, Hicksons Lawyers Changes are again on the way for Australian workplaces and, once again, Australian businesses will have to deal with new rules about casual employees. Now that the Fair Work Legislation Amendment (Closing Loopholes No. 2) Act 2024 has received its Royal Assent, businesses should be preparing for these new responsibilities and workplace requirements. One of the more significant changes will be to casual employees particularly - who is regarded as casual, and the potential conversion in status of casual to permanent employees. As part of this, the changes will redefine casual employment and what it means to actually be a ‘casual employee’. Frustratingly, these further changes come hard on the heels of several years of uncertainty regarding casual employment relationship, so employing businesses need to make sure they’re across the most current requirements. What is a ‘Casual Employee’? Defining a casual employee can be complex. Currently the main consideration revolves around the terms on which the employment was offered and accepted. This would usually be in the form of an employment contract, or similar. Essentially, where an employer and an employee agree that the employee is a casual, they are a casual. Under the changes, which are due to commence six months after the new laws receive their Royal Assent, an employee will only be a casual employee where: • the relationship with the employer is characterised by an absence of a firm advance commitment to continuing and indefinite work; and • the employee is entitled to a casual loading or rate of pay for casual employees under a fair work instrument or contract of employment. The new law sets out what must be considered when determining whether “a firm advance commitment to continuing and indefinite work” exists by taking into consideration the employees’ pattern of hours and “Just because you say I’m a casual…” Understanding the changing classification of casual workers Better regulation critical for both small businesses and consumers IN A SPEECH to the Council of Small Business Organisations of Australia (COSBOA) National Small Business Summit, Commissioner Chris Lamont said better regulation should accommodate the needs of all parties and should avoid harm to businesses as well as consumers. “I am concerned the growing aversion to risk in our society is inhibiting the growth and success of small businesses and innovative startups,” Mr Lamont said. “A recurring theme I consistently hear from small businesses are their concerns with the cumulative impact and complexity of constantly changing rules and requirements. “The accumulation of new red tape… is causing too many businesses to either stagnate or worse, exit.” The comments by the Commissioner were made at a time when insolvency figures from the Australian Securities and Investment Commission show that businesses with fewer than 20 employees made up 82 per cent of companies that went under in the past year, with hospitality and construction businesses hit hardest. In a range of surveys, including those conducted by the Commission, small businesses are registering concerns about being bogged down by redundant or substandard regulation. “In the context of the national conversation about the competitiveness of our economy and cost of living pressures, we need to help our small businesses become more, rather than less competitive,” Mr Lamont said. He noted the Commission’s proposal that new regulations should be informed by independent, small business impact statements was not a new one. “These statements are aimed at ensuring new regulations are developed with consideration of the needs, limitations and importantly, the contributions of small business. The aim is to reduce compliance costs for both business and governments,” Mr Lamont said. “Independent small business impact statements would give business a role in the regulation-making and assessment process.” The Commissioner’s comments were supported by COSBOA CEO Luke Archerstraat, who said there was a clear need for small business relief measures but if they were not coupled with a focus on better regulation and productive policy they would be in vain. The NSW Small Business Commission has announced October 2024 as NSW Small Business Month with a month-long programme designed for small businesses across the state. Events will be aligned to the individual needs of business interests and will be about providing an opportunity for small businesses to take the time to work on their business during October. Small Business Month is aimed at bringing together small businesses with local chambers and industry associations, other not-for-profits, large businesses, and all levels of government. On the Central Coast a mini-Expo will be held at the Mingara Club on 4th October which will be attended by the Minister for Small Business, Steve Kamper MP from 2.00pm until 7.30 and will include a networking event. Small Business Month 2024 CENTRAL COAST BUSINESS REVIEW MAY 2024

10 With the tremendous growth of medium to large organisations on the Central Coast, E-Bisglobal believes the ZOOL® system can add significant value to businesses to improve how branded marketing products are sourced and managed. This is particularly true given the importance of ensuring organisations brands are aligned with the environment and social expectations of their customers. Increasingly, E-Bisglobal has a seat at the table to advise clients on the types of promotional products and materials they should (and shouldn’t) be using. Whether it be utilising recycled materials, buying from a social impact organisation or reducing the emissions of their marketing campaigns. This advice at the early stage of developing a marketing campaign is highly valued and ultimately lowers overall costs for clients. As an independent business with outsourced manufacturers, the company is perfectly positioned to enable clients to have access to the latest and most innovative products and manufacturing techniques. In today’s fast moving environment, this flexibility is highly valued and is a key differentiator for their clients businesses. E-Bisglobal hosts Supply Chain Forum OVER FIFTY GUESTS from local Central Coast manufacturing and logistics companies were hosted by logistics company E-Bisglobal at their Tuggerah Distribution Centre for the April Central Coast Supply Chain and Logistics Forum to hear how they have disrupted and shaken up the global managed services and procurement industry. A family owned business, founded at Wamberal in 1990 as a print management service by Paul and Ann Freeman, E-Bisglobal has grown to be a market leader in sourcing, storing and distributing branded products. Over the past three decades, E-Bisglobal has grown significantly and now occupies a 3,500sqm distribution centre at Tuggerah Business Park. The company specialises in implementing solutions to manage and implement the brands of large corporate and Government clients. Their solution provides clients with an end-to-end workflow from creative brief, recommending and sourcing product, warehouse and distribution to online ordering systems, inventory management and reporting for any items which has a brand on it. E-Bisglobal’s competitive advantage is within their internally developed software platforms and client centric culture. The company was an early adopter of technology and has invested heavily in developing software platforms for large corporate and Government clients. Investing in technology and IT development remains of critical importance to the business and their clients. The company’s flagship product, ZOOL®, has been used by some of Australia’s largest Government agencies to manage panels of over 300 Suppliers. Previously, government agencies were forced to engage with suppliers via email and phone, however E-Bisglobal’s software has almost entirely automated the workflow for government clients to find, quote and engage with hundreds of accredited suppliers. Clients using the ZOOL® system, place a high degree of value on the data insights it provides. These insights include cost centre attribution, spend analysis and supplier accreditation. The software streamlines the procurement of branded products and Creative Design services, enabling marketing teams to interact and engage with a broad range of Suppliers and on-the-ground business development representatives in a simple and easy way. The value of the software is in the workflow efficiencies and enhanced governance of procurement policies for Government clients. When the software was first released, the BRW Magazine listed E-Bisglobal as Australia’s 17th most innovative company. NEED TYRES? WE’VE GOT THE COAST COVERED” “ MANUFACTURING NEWS Central Coast Supply Chain and Logistics Forum members at E-Bisglobal E-Bisglobal facility at Tuggerah Business Park The Central Coast Supply Chain and Logistics Forum is sponsored by Central Coast Industry Connect and Rarekind CENTRAL COAST BUSINESS REVIEW MAY 2024

11 IF A SURVEY was ever conducted to find out what motivated a business owner to start a business in the first place it might be surprising how many got into it by accident. Then one would have to ask what they did right that ensured the business would be successful over a long period of time when 45% of businesses fail in the first 5 years and of those who are left survive beyond 15 years. Businesses don’t survive by accident and they certainly don’t survive if the owner isn’t passionate and doesn’t nurture them. Additionally, they don’t survive if the owner isn’t resilient and hard working because business ownership and success is all encompassing. One excellent example of business survival is that of Coastwide Steel and Metalwork who celebrates 40 years in business and still located in the same spot where they kicked off in Tuggerah – although they have grown and expanded on the site. In 1984 a young Goerge Hogger was working for a local steel fabrication business. A qualified engineer he was working on two large local projects, one Crowne Plaza Terrigal and the other Bay Village Shopping Centre. In the middle of both projects his employer went into liquidation leaving him without a job. The project manager on these jobs, who knew him and the quality work he was turning out, suggested he find some of the best steel fabricators he could and go into business for himself and complete the projects. With encouragement from his wife Cheryll and advice from a good accountant (the late Chartered Accountant Jim Mudge) G F Hogger Metalwork was established with one employee. Along with hard work, Jim Mudge’s advice would be the basis of his success. So many businesses flounder because they don’t see the value of sound financial advice. The business prospered as his name became synonymous with quality work requiring additional tradesmen. His son Scott joined him as an apprentice shortly after he started and worked his way up to become foreman. Unfortunately tragedy struck with Scott passing away in 2007. Meanwhile, second son Rod had joined the business in 1995 as a fully qualified electrician and learned the steel fabrication trade and studied company management and took a growing role in the management of the business alongside his parents. In this story it is obvious that the Hoggers had a succession plan with son Rod destined to takeover the business, buying them out. They had run a successful business, taken good financials advice, employed good staff and looked after them. It was time to retire. Coastwide Steel & Metalwork celebrates 40 years NEW PATIENTS Comprehensive checkup & clean Includes up to 5 x-rays No Gap (with health insurance) or $290 OFFERS (all patients) Free orthodontic consultation Free dental implant consultation Free cosmetic makeover consultation FINANCE We bulk bill the Medicare CDBS Zip Pay & Zip Money payment plans We partner with SuperCare General Dentistry | Emergency Care | Cosmetic Dentistry Orthodontics & Invisalign | Sleep Dentistry IV Sedation | Oral Surgery Wisdom Teeth Removal | Dental Implants | 3D CT Scanning 02 4323 1933 | Suite 10, 36-40 Victoria Street, East Gosford NSW 2250 OPEN 7 DAYS 40 YEARS LOCAL BUSINESS NEWS Coastwide Steel & Metalwork Managing Director, Rod Hogger As it happened the year 2007 was a year that would test Rod Hogger’s resolve. Firstly, the mid north Coast of NSW would experience a one-in-one-hundred year flood event that saw the factory flooded and subsequently lose power for five days. This was followed by the Global Financial Crisis that lasted through to 2010 resulting in orders being cancelled and then coming to a stop. Fortunately the Federal Government’s Building and Education Revolution stimulus package saved the building industry and those associated with it including subcontractors. The building industry did bounce back and with it Coastwide Steel and Metalwork and in the following years they consolidated their operations at 45 Gavenlock Road, Tuggerah making it a more efficient operation. The consolidated factory now comprises 1,000sqm plus surrounding hardstand. Previously the site had been three separate leased factory units. Rod says that the Covid years have changed everything. There have been steel supply issues as supply chains were disrupted and price rises in the steel sector. Wages have risen with employees now dictating how much they want in their pay packets and when they will work. This and rising interest rates have meant that fixed price contracts have put pressure on margins. Thie key to the business’s ongoing future has seen new high tech machinery installed and quality control systems implemented. In the last six months a CNC Plasma Cutter and 3 new overhead cranes have been installed. While times have been difficult it hasn’t stopped the company chasing and winning contracts. The Sydney market now represents the largest part of the business, although the Central Coast and the Hunter remain important markets. While there will always be challenges Rod Hogger says that understanding the past and knowing they could break through means that they can look ahead with confidence. CENTRAL COAST BUSINESS REVIEW MAY 2024

12 Central Coast Neuro Rehab, a service that treats a range of neurological conditions has relocated from premises in Albany Street North, Gosford to much larger premises 33 Pacific Highway, Ourimbah The Ourimbah practice occupies 140sqm on the ground floor of the building on the corner of the Pacific Highway and Glen Road. CCNR Founder and Director and Physiotherapist, Paulette Vanvliet said that the new space would allow for them to add new equipment for the treatment of patients. Dr van Vliet established the practice in 2018 at Erina and then expanded into Gosford in 2019 as the practice grew. The practice employs eight professional staff of eight persons and is about to appoint an Occupational Therapist to the team. BUSINESS BRIEFS 0415 601 591 REVOLUTIONISE YOUR DIGITAL PRESENCE Elevate with AI-Powered Websites – Where Innovation Meets Impeccable Design East Coast Beverages appoints Food Scientist and Product Development Manager East Coast Beverages has announced the appointment of Keren Peter as Food Scientist and Product Development Manager. A position created to expand the company’s fruit processing business. Ms Peter recently graduated from the University of Newcastle Ourimbah Campus as a Bachelor of Food Science and Human Nutrition. During her degree studies Ms Peter won several awards and scholarships that helped her develop leadership skills and gain industry recognition, winning a product development award as well as the Ma & Morley Ling Jun Scholarship. East Coast Beverages Managing Director, Samuel Lentini said that Ms Peter would develop new formulations and products using the very best science as well as ensuring Quality Assurance of the company’s products. Keren Peter Food Scientist and Product Development Manager at East Coast Beverages Central Coast Neuro Rehab relocates to Ourimbah Central Coast Neuro Rehab Team: Luke Stait, Exercise Physiologist, Keiran Lawson, Physiotherapist, Hayley Cawthorne, Practice administrator, Paulette van Vliet, Physiotherapist and owner, Sammantha Francis, Therapy Assistant, Monica Janik , Physiotherapist,Nicki Rose, Practice administrator (not in photo: Social Media manager Kayla Gourlay) Dr Vanvliet has extensive expertise in neurological rehabilitation, offering treatment for people with stroke, brain injury, Multiple Sclerosis, Parkinson’s Disease, Functional Motor Disorder, and other neurological conditions. She is an accomplished physiotherapist and has a PhD and continues to do research as Adjunct Professor at the University of Canberra. She has over many years conducted research at multiple universities, to explore new approaches and seek the most effective treatments for neurological patients. Currently, I am leading a randomised controlled trial of taskspecific upper limb training for stroke patients in the community. CENTRAL COAST BUSINESS REVIEW MAY 2024

13 AAP Finance Brokers adds to team Tania Harrison AAP Finance Brokers have welcomed Tania Harrison to their team as Broker Analyst based at their Central Coast Office in Erina. A long time resident of the Central Coast Ms Harrison has worked in the commercial banking arm of the ANZ for the past 28 years, most recently as Asset Finance Manager assisting business owners with their ongoing commercial and personal finance requirements. East Coast Beverages at Kulnura have opened an on-site café on their property at Kulnura aimed at attracting more tourists into the Hinterland region of the Central Coast. Bambinos by East Coast celebrates the Lentini Family’s heritage while also dedicating it to the fourth generation babies that are now entering the family. “It creates a tangible space that celebrates the up and coming fourth generation of Eastcoast,” said Managing Director Samuel Lentini himself a third generation Lentini. “To do this, we created a citrus-inspired menu that highlights the beautiful citrus fruit grown on our farm. The menu is comprised of sweet and savoury options; pies, rolls, toasties, cakes, and pastries – with our signature item being Lentini Lemon Gelato in the lemon peel as mentioned below,” he said. “We use local suppliers like The Good Bits Co., and Shhmoakesy’s Pies.” Mr Lentini said that the café is for anyone – whether they’re just driving by and they spontaneously pull in, a road-weary motorbike rider, or a mum with a van full of kids. “We want as many people to be able to enjoy our farm and have a bit of a picnic.” Bambinos are open Wednesday to Saturday from 7.00am until 2.00pm. Salvatore Lentini established a citrus orchard at Kulnura in 1965. His three sons, Sam, Mick and Frank along with their wives saw an opportunity to squeeze and market citrus juices made entirely from fresh fruit from their orchard and others in the Plateau area. Third generation Lentini, Samuel, is now Managing Director and taking East Coast Beverages to a new level. BUSINESS BRIEFS C M Y CM MY CY CMY K 3H 180x100 Mar23 Newest Finalest Final For s 4.pdf 1 21/8/2023 11:18 am Argyle Estates Buying or selling a quality business, contact the experts on the Central Coast 024332 6555 EST. OVER 40YEARS Business Brokers Argyle Estates Graham McMullen – Licensee F.A.I.B.B. 0419326555 On-site café for East Coast Beverages at Kulnura Four generations of the Lentini Family outside their new on-site café, Bambinos. CENTRAL COAST BUSINESS REVIEW MAY 2024

14 BUSINESS BRIEFS Madeline Stevens founded Bouddi Biscuits in 2015 after realising that there was a market for organic foods with a growing number of health conscious consumers out there. A qualified nutritionist, she had been baking her own cookies for many years and she found that friends who tried them commented on their taste telling her she should go into business. She did, turning her home kitchen into a mini-bakery and selling them to retailers who were prepared to give her a go. Bouddi Biscuits are now sold through specialist stores plus Harris Farm Markets and Richie’s IGA and others. Along with online sales via the Bouddi Biscuits website. In 2022 Ms Stevens moved into a minifactory unit at Lisarow enabling her to buy new plant and increase production. She is now baking 800 packets of biscuits each week and is about to install a new packaging machine. “I will soon have the capacity to double production.” Ms Stevens said that where she differs from the big biscuit makers is that she understands who her market is. “Firstly, our product is 100% Australian made. Where I can buy from local suppliers I do. And then there is the packaging. More and more people these days want to know about the ingredients and nutritional information. They are reading the labels. You don’t need a magnifying glass to read the product information on a Bouddi Biscuit label,” she says. “Our mission is to go beyond simply having incredible products. With my experience as a nutritionist, I am on a mission to educate consumers about the benefits of healthy eating and living a healthy lifestyle.” In March earlier this year, Bouddi Biscuits took part in the 2024 Central Coast Industry Festival at Mingara taking an exhibition stand. Bouddi Biscuits Founder Madeline Stevens Growth plans for Bouddi Biscuits Sponsorship opportunity for Pat Farmer QUICKSAND Run The Rotary Club of Gosford North is presenting the Central Coast Pat Farmer QUICKSAND Run in aid of Save our Kids (SOKS) from Suicide with the event being on Sunday 1st September 2024 on Terrigal Beach. The Club is seeking sponsorship from local businesses that range from: Major - $15,000 to $20,000 Diamond - $5,000 to $10,000 Platinum - $2,000 to $3,000, and Gold - $1,000 Sponsors are entitled to free entries to Relay Teams, Signage, branding and other opportunities. Youth suicide on the Central Coast is a major issue with SOKS fundraising facilitating suicide prevention programmes, mostly through Lifeline. SOKS also sponsors youth enrichment programmes for talented youths to further empower themselves. Over the past twelve years SOKS has raised over $1 million that has resulted in over 1,000 lives saved and over 5,000 people trained in suicide prevention programmes along with 250 young people attending youth prevention programmes. For more information about supporting this event contact John Spath on 0408 433 144. CENTRAL COAST BUSINESS REVIEW MAY 2024

15 CENTRAL COAST COUNCIL NEWS THE FOURTH QUARTER of 2020/21 was a momentous time for Central Coast Council. It was the quarter in which Administrator Rik Hart and CEO David Farmer commenced their new roles at the top of the organisation. It was also the quarter in which the first of three rate hike applications was approved. Revenue from rates is now on course to be over 40% higher by 2024/25. And Q4 2020/21 was also when the mean time for assessing development applications was 59 days. Since then, it has blown out to a staggering 126 days. The average assessment time has doubled since Messrs Hart and Farmer were appointed and commenced their strategy of aggressive rate hikes. Which shows that throwing ever more ratepayers’ money at poorly performing and inefficient organisations doesn’t deliver improved performance. Management, productivity, culture, and prioritisation are more important. What has gone wrong? So, what has gone wrong with the processing of development applications? Start with Mr Hart’s 2020/21 restructure and voluntary redundancy program. Nothing wrong with that in principle after an unwarranted 33% increase in employee costs in the previous three years. The poorly designed VR program was, however, applied evenly across the organisation. It took no account of strategic and community priorities. High priority areas were cut just as much as lower priority areas – leading to a loss of experienced planners. The Director of Planning at the time was asked to explain the impact of the restructure on his Department at a Council meeting on 23 March 2021. He replied: “In terms of reductions to levels of service, the key service reductions will be in the assessment of DAs and planning proposals.” He wasn’t wrong! What doesn’t get measured doesn’t get managed Central Coast Council is not good at prioritisation, nor is it usually good at performance monitoring. Unusually, however, Council did back then produce a reasonable DA performance report. At the July 2022 Council meeting, this report highlighted deteriorating performance and prompted (as it should) discussion about causes and solutions. In response, Administrator Rik Hart announced significant numbers of new staff (permanent and contract) to work on DAs - without mentioning, of course, the experienced staff recently departed with ratepayer funded redundancies. He told the meeting: “I’m certainly hopeful we will see a big improvement, and if we don’t, I will have to ask the reason why?” Sadly, the mean processing time blew Council Management to Blame for Blow Out in DA Assessment Times increase in housing to warrant the complications of creating new policy layers. “The concept of increasing residential densities in existing centres is generally supported; however, this needs to be driven by evidence-based actions alongside infrastructure delivery,” Council said. “The proposed ‘cookie cutter’ approach taken across the Six Cities Region has the potential to undermine the strategic work undertaken through the Central Coast Regional Plan 2041 (CCRP 2041) and Council’s draft Central Coast Local Housing Strategy.” The Low Mid Rise housing reforms seeks to speed up the delivery of a greater diversity of housing stock in the medium density bracket targeting the TOD areas while the TOD would give a new State Environmental Planning Policy (SEPP). The SEPP is due to come into force in April 2024 and will amend planning controls within 400m of 31 metro and rail stations including – at this stage – Gosford, Tuggerah and Wyong stations. Council says the TOD SEPP and LMRH Reforms are happening faster than Council can amend local infrastructure contribution plans. Council Administrator not onside with TODs for Coast CONTINUED FROM PAGE 6 Kevin Brooks, a former elected Council Leader from the UK. He is a retiree having worked in senior positions in the public and private sectors, including global banks Graph 1: Development Assessment Trends Graph taken from the DA Performance Report July 2022 – the last time we saw this graph was before the report was abolished. out a further 44%, but Mr Hart never got to ask why because the DA Performance Report was abolished. Those seeking DA data must now navigate the State Government Planning Portal (which isn’t reported to Council meetings for discussion), or rummage through the 100-page attachments to Council Business Reviews containing some (but nowhere near all) the information once provided in succinct DA performance reports. Council prefers to focus on “achievements” than poor performance. Which is why ratepayers must now bear the cost of increased Council legal fees as developers head for the Land and Environment Court to pursue time expired deemed refusals. Once again, Central Coast is losing out due to a Council seemingly bereft of basic business skills and disciplines. CENTRAL COAST BUSINESS REVIEW MAY 2024

16 BUSINESS TIPS “Just because you say I’m a casual…” Understanding the changing classification of casual workers whether, in practice, the employer had the freedom to choose whether work was offered and whether the employee had a choice as to the acceptance of rejection of that work. So how will this change things? Under the new definition, assessing whether a casual employment relationship exists will be determined wholistically. This means the Courts and Commission will look at a number of factors, not just an employment contract, and the casual employment status can be inferred from actions, not just words or documents. This will mean that the casual employment relationship will be assessed by the "real substance, practical reality and true nature” of the employment relationship. If an employer intends to employ a worker who does not meet the definition of a casual set out in the new law, then that employee is unlikely to be considered a casual employee. Where an employer puts in writing that the employee is a casual, and the employee agrees, if rostering or associated actions suggest that a firm advance commitment to continuing and indefinite work exists, then the changes suggest that the employee will not be considered to be casual. Similar to sham contracting arrangements, such circumstances would be regarded as sham casual arrangements. Prohibitions for such arrangements have been included into the Fair Work Act and contraventions may attract civil penalties. What if an employee started out as a casual but then became more ‘permanent’? In the event that a true casual employment relationship is genuinely initiated, and then evolves into what could be viewed as a "firm advance commitment to continuing and indefinite work" a few things can happen. After six months of employment (12 months for a small business) a casual employee who believes that they are, as a ‘practical reality’, a permanent employee can raise this with their employer and seek agreement to convert to permanent employment status. This request does not have to be granted. An employees claim to be a permanent might not be well grounded. Additionally, employers may refuse the request on a variety of other grounds, including circumstances where the change might cause ‘significant impacts on the operation of the employer’s enterprise’. Alternatively, it should be noted that a casual employee who believes that they are actually a permanent worker is under no obligation to change their employment status. Many employees may prefer to retain the 25% casual loading they are entitled to as a casual. Further to this, in a reversal of the provisions introduced under the previous Government, the obligation on an employer to ‘offer’ casual conversion in circumstances has been removed, leaving only an employee directed pathway to permanency. This means businesses will no longer have to offer casual workers permanent employment after 12 months of employment. In the event that a sham casual arrangement is found to have occurred, the employee will be entitled to make a claim for unpaid entitlements such as annual leave. As currently applies, any such claims will be offset by the 25% casual loading that the employee has received. Outside of sham casual arrangements, a person will remain a casual employee until their status has been altered. our growing community on the Central Coast are huge, he said. “As we all know, the provision of infrastructure is costly, and our State Government need to develop right where that infrastructure dollar is being spent. This aligns perfectly with the State and Federal fully funded upgrade of the Pacific Highway and bus/rail interchange right in the centre of Wyong, which is set to commence within 12 months. “On the Eastern side of Wyong, there are large parcels of underutilized community land, only a stone’s throw from the bus/rail interchange which needs to be transferred from Local to State control. This would provide the best and fastest opportunity for standardized ‘pattern book’ high density housing design in a serviced area providing more housing options, rather than the continued sprawl of housing estates in which Council are struggling to service and place bigger demands on our road network. He concluded, “we strongly support an intervention by our State Government to take over planning from local Government around these TOD centres.” In September 2016 the newly amalgamated Central Coast Council refused a Development Application for a 12-storey mixed use building comprising ground floor commercial/retail premises and 84 residential units by property developer Tony Zreik. Under the new TOD SEPP this property immediately opposite Wyong Station on the corner of Howarth Street and Warner Avenue would be approved. Mr Zeik said that he is prepared to move on the development providing it proved to be viable. Long time local real estate agent and owner of properties in Wyong, Kevin Gregory said that while he totally agrees New focus on residential growth with 4 TODs on Coast CONTINUED FROM PAGE 6 CONTINUED FROM PAGE 9 How to best handle the changes to casual employment Whether you’re an employer or employee, you should assess your current arrangements. You are essentially asking “are my casual employee’s really casual?”. To start to make this assessment, answer the following questions: 1. Is there a firm advance commitment of shifts? Is this in the form of a written contract, a regular roster, or a mutual understanding or expectation that the employee will work (regardless of the terms of a contract); 2. In reality, can the casual employees actually turn down or reject work? 3. Is the employee performing the same role, in the same system, as other permanent employees at your work? 4. Does the casual employee have a regular pattern of work or roster? All employers and employees should, and need to, be aware of these changes. Employers especially should be mindful when hiring new casual employees. Remember - just describing someone as a casual in an employment contract is not enough to make them a casual employee in law. If the reality is that the employee is a casual in name only then the employee will be regarded as a permanent employee and will be legally recognised as having permanent entitlements available to them. We see many well managed businesses being caught in this constantly changing cycle, particularly where they engage one or more casual employees. Our experienced Hicksons Workplace Relations Team are across this ever-changing legal landscape, and available to discuss any issues you might come across. CENTRAL COAST BUSINESS REVIEW MAY 2024