OUR CUSTOMER SERVICE CHARTER OUR CHARTER At West Coast Homecare, we strive to go above and beyond to create customised care for our clients. Using our local knowledge, we partner with you on your journey. OUR SERVICES In-home aged care and disability support services for adults on the Eyre Peninsula. OUR CUSTOMER SERVICE PRINCIPLES Strive for Excellence ▶ We will partner with you to plan and review your needs, goals and preferences ▶We will deliver quality services that are safe and right for you ▶We will provide information that is current, accurate and timely Client Dignity & Choice ▶We will support you to live your best life in your community ▶We will care for you, promoting purpose & independence ▶We will respect your privacy ▶We celebrate diversity, helping you to maintain your cultural identity Quality Service ▶We engage and seek feedback for improved quality care ▶We invest in professional development for a skilled workforce ▶Regular audits ensure our compliance to national standards Our customer’s experience is at the heart of our business 19
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