CONVERSATIONS 2 You are invited to join our Aged Care Consumer Advisory Body Consumer advisory bodies can help fix problems and improve your care. They give you a way to talk about care and service quality with others and share this with your provider’s governing board. Consumer advisory bodies are important because they: • Look at the quality of care and services you and others receive. • Find and communicate consumers’ needs and issues. • Provide opportunities for improvement. Consumer advisory bodies need people like you! Members from all backgrounds are welcome to join; diversity means that all consumers are represented. If you or someone you know wants to join the Consumer Advisory Body committee, call West Coast Homecare on 8682 2177. How to make a Whistleblower Disclosure Any concerns about unsafe, unlawful or unethical behaviour can be reported confidentially or anonymously. West Coast Homecare will not disadvantage anyone who raises a concern in good faith. We encourage you to speak with us as early as possible. Phone 8682 2177 or request to meet with a Senior Officer or the Quality & Compliance Officer. If you wish to escalate the matter, you may also contact the Quality & Compliance Officer or a Manager at the Port Lincoln Office on 8682 2177. Other ways to make a whistleblower report: Post: Compliance, West Coast Homecare, PO Box 881, Port Lincoln SA 5606 Email: compliance@westcoasthomecare.com.au Website: www.westcoasthomecare.com (confidential online form) In person: Place your report in the red house letterbox at reception Reports may be anonymous and will be treated confidentially. For more information, please visit our website. Feeling connected to others is an important part of wellbeing. As a service provider, we’re here to support you to take part in activities that build confidence, skills, and meaningful relationships — all in ways that match your interests and goals. How We Help You Build Social Connections Your Support Coordinator will help you understand how to use your funding, and our role as your service provider is to help you take part in the activities that matter to you. Depending on the supports in your plan, we can assist you to: • Explore community activities that match your interests • Attend events, classes, or programs with the right level of support • Build independence in social and community settings • Provide support to connect with local groups or clubs Supporting Participation Through Innovative and Creative Options Many participants enjoy activities that help them meet new people or strengthen existing connections. We can support you to access a wide range of community-based opportunities, for example: • Cooking classes, book clubs, or creative workshops • Sports groups, fitness activities, or outdoor recreation • Volunteer roles or community projects • Local events, cultural activities, or festivals • Short courses or learning opportunities that build confidence and social skills These activities can support communication skills, build independence, and feel more connected to your community. What Matters Most: Your Comfort, Your Interests, Your Goals Each persons’ social goals are different. Some people enjoy large group activities, while others prefer quieter one-on-one support or small gatherings. Our team partners with you and your Support Coordinator to access the activities ofo your choice. We’re Here to Support Your Participation Journey Our role is to enable you to explore or re-kindle social opportunities, strengthen your connections, and take part in community life in ways that build your wellbeing. Social Connection and Community Participation
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