22 | WATERLINE March 2025 INSURANCE CELEBRATING 20 YEARS OF NAUTILUS MARINE INSURANCE MIA CEO Suzanne Davies sat down with NM Insurance CEO Lyndon Turner to discuss Nautilus Marine Insurance’s 20th anniversary Congratulations on reaching the 20th anniversary, Lyndon. It’s a big milestone and it has been an incredible journey. How does it feel? It's an important milestone for Nautilus Marine Insurance and an opportunity to reflect on how we’ve grown as a business and what we want to achieve in the future. It’s a privilege to lead such a brilliant team and work with some fantastic customers and partners. The credit shouldn’t be with me but with our team and the support we’ve had across the market. There’s been so much change over the last 20 years, from market movements to natural disasters, but we’ve been able to respond to these changes and keep growing. I take the approach that this anniversary is an important milestone but it’s just part of our journey, as we look ahead and plan for the next 20 years and beyond. Our business philosophy from day one has been to offer a premium level of coverage and a premium level of service at competitive rates. That’s remained consistent over the past 20 years, and we stand by the strength of our coverage. Most importantly, when something goes wrong, we strive to provide the highest levels of service and support within the claims environment. One of our core business values is ‘doing what is right’ this guides our approach to the claims process. I would also like to extend my thanks to you and the Nautilus Marine Insurance team for the support that you give to the MIA. You came on board as our Official Insurance Partner in 2021 and have been a great supporter of our programs such as Gold Anchor and Clean Marinas. I think our MIA members have also gotten a lot of value from this partnership through all the insurance information you and your team have given them. That collaboration and partnership certainly goes both ways. We want to ensure we’re listening to MIA members and the industry and making sure we’re deploying the right insurance products and placements. Nautilus Marine Insurance began with a focus on boat insurance, before you expanded into providing insurance solutions for marine businesses. When did that happen? That expansion occurred within a short period of time, within two years of Nautilus Marine Insurance starting, and evolved from a history of involvement with the broking side of insurance. So, we’ve been in the marine business insurance space across Australia for around 18 years now. There’s been significant growth and change within the market over that period of time. Today Nautilus Marine Insurance specialises in providing business insurance solutions for marina operators and owners, yacht clubs and boat clubs, boat dealerships and most marine trades, along with covering pleasurecraft ranging from sailing dinghies and PWCs through to luxury motor yachts as well as commercially operated boats. On the topic of business changes over time, while you began with the Nautilus Marine Insurance brand, many of our members may not be aware that you now have nine insurance brands under the NM Insurance overarching brand, and also offer insurance for caravans, motorcycles and cargo. Can you talk through that evolution? Within any business you look at growing in scale and diversity. The evolution into other product lines and brands evolved over time through both strategic commercial partnerships with major manufacturers and moving into areas we had expertise within the business. We also grew our footprint within the region by expanding into the New Zealand market in 2010. Nautilus Marine Insurance, encompassing both recreational pleasurecraft and marine industry business insurance, remains our largest brand and portfolio by far. NM Insurance is never going to be a mass market provider of insurance solutions who covers everything; we’re a specialist provider of insurance solutions. We're a business that wants to keep growing and with the size we are now, those growth
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