March 2025 WATERLINE | 23 INSURANCE opportunities come to us. However, it’s important we consider these growth opportunities carefully and remain very selective to ensure we maintain our level of specialist expertise and continue to meet the needs of our customers. With over 100 staff now working across five offices within Australia and New Zealand, your team has grown significantly too hasn’t it? Yes, our growth and staff count is proportionate to the fact that we want to ensure we have a local footprint across Australia and New Zealand and offer a personalised level of service. While there are obviously many transactions that occur online, insurance is a relationship business and we're good at that. We’ve put a lot of effort into building a strong team who are very engaged and have a high level of expertise. As I mentioned before, it's such a privilege to lead our team. They do work very hard and go above and beyond in everything they do. While our MIA members have a connection with Nautilus Marine Insurance, your business insurance solutions are only available via insurance brokers. Do you have any advice about how marina managers can work better with their brokers? The reason behind the distribution through a broker is that we're not the advisor to the marina about their insurance needs. We're a supplier that specialises in this market through the breadth of our coverage, the competitiveness of our premiums and the level of our support when a claims incident occurs. We always say that you should think of your insurance broker in the same way you do an accountant or lawyer – they are there to support your business and find the best insurance products for your business. As marina owners/operators you need to work closely with your broker to make sure they understand your business. Be proud of running a good marina or club and make sure all the relevant information is passed through to your insurance provider each year at your renewal. I agree, when I was running marinas, I would also tell my broker to invite the insurance representatives to visit if they wanted to. Would you encourage that approach? Very much so. Our team are not here to sit in an office and assess a piece of paper or an email that's coming through. The more we can have our leaders and team members be close to the marinas we cover the better. We have a number of customers that have been with us for many years. We want to continue to be their insurance provider of choice so we recognise the work they do with their marinas, including their operations, good risk practices and their accreditations through the MIA. If they have a claim, we support them, because that’s what we are here for. The 2025 Nautilus Marine Insurance Marina of the Year Awards is coming up in May and there’s been lots of interest in the two new Award categories this year, which are Woman of the Year and the Emerging Talent Award. Can you share your thoughts on the Awards? The team and I are really looking forward to the event and the two new categories are a great addition to the Awards. The aim behind these new categories is of course to recognise diversity within the industry and embrace emerging leaders at different levels of their careers. Across all categories, a win for a business is also a win for their entire team and should be recognised and celebrated as a team effort. However, whether your application is successful or not, the Awards are a great opportunity to recognise the achievements and successes of businesses and individuals within the industry. NAUTILUS MARINE INSURANCE BY NUMBERS • 20 years in business • 9 insurance brands, including Nautilus Marine Insurance, across Australia and New Zealand • 100+ staff across Australia and New Zealand • 5 offices across Australia and New Zealand • Over $500M in claims paid • 1,000+ claims support partners across Australia and New Zealand
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