www.bhcl.com.au 3 Your rent Even though the BHC office will be closed from 20th December 2024 until 2nd January 2025, rent payments will still be processed as normal. Not paying your rent during this period could put your tenancy at risk. If you have a concern about your rent, please speak with your Housing Manager ASAP. Tenant Satisfaction Survey The 2024 Tenant Satisfaction Survey has been delivered and residents who have received the survey are reminded to return this to BHC as soon as possible. This survey assists BHC in gaining insights into the resident experience, enabling us to develop buildings that are responsive to the resident experience. This year you can complete your survey by hand using the survey posted to you, online (follow the link on the survey) or over the phone with help from BHC staff. If you have any questions regarding your Tenant Satisfaction Survey, please contact our Resident and Communities Team or your Housing Manager on 3307 3000. Staying cool over summer Beat the heat this summer in Brisbane with these easy tips! 1. Make a plan to stay cool – visit your local air-conditioned library or find a council pool with $2 pool entry during the summer. 2. Drink lots of water and try eat healthy to stay hydrated. 3. Avoid the direct sun between 10 am and 3 pm, and if you have to be out, wear light-coloured clothes to reduce the heat of the sun. 4. Check on your neighbours, maybe even team up with a neighbour-buddy on those hot days. 5. Grab a fan, and if you need help getting a quality cooling device, chat with your local community supports including support workers or neighbourhood centres or check-in with the BHC Resident and Communities team at connect@bhcl.com.au. Stay protected this season COVID vaccinations and antiviral medicines can help keep you safe and healthy. Oral medicines for COVID-19 (including antivirals) are now available for people at high risk of developing severe illness. Talk to your doctor or local health clinic today to learn more! Visitors this festive season For many, the festive season can mean visitors. Whether it’s friends, family, colleagues or supports, please remember that you are responsible for your guests when they are visiting your home. We hope you enjoy the festive season! BHC office closure over the Christmas and New Year period The BHC office will be closed from 4:30pm Friday 20th December 2024 and will reopen at 8:30am on Thursday 2nd January 2025. We wish all residents a safe and happy holiday period. If you have a maintenance emergency during the office closure, please call the main office on 3307 3000 to be redirected to the after-hours emergency line. Please be aware that during the shutdown period tenants will generally need to be at home to give access to trades if they need to attend for emergency maintenance as keys won’t be as readily available from BHC. Examples of Emergency Maintenance • Burst pipes or significant water leaks / flooding • Significant damage to the property (including storm damage, fire damage or vandalism) • Blocked or broken toilets • Loss of essential amenities (e.g. water, cooking / heating, extended loss of electricity) • Dangerous electrical faults • Damage which poses a threat to people’s safety and wellbeing • Lift not working, or any damage / incident which blocks access to or from the property If you need to contact BHC about something which is not an emergency, please contact us on 3307 3000 and leave a message. December 2024
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