32 INSIDE Harcourts IN CLIENT EXPERIENCE Steven Green HIL Business Operations steven.green@harcourts.net CELEBRATING EXCELLENCE IN CLIENT EXPERIENCE The CX program continues to focus on providing the finest experience to our clients. Our dedication to excellence in every interaction sets us apart in the real estate industry. This ongoing commitment has fostered unparalleled client satisfaction and has been recognized at our recent National and International awards evenings at HX in New Zealand and Australia. Congratulations to all our Client Experience award winners! Your hard work, dedication, and exemplary service highlight the exceptional talent within the Harcourts family. This year, thanks to our partnership with the Ritz Carlton, the winners of the #1 Individual and #1 Office awards also won a trip to stay at the Ritz Carlton Bali. Clare Seamer from Harcourts Mandurah was awarded as the #1 Individual Sales Consultant for client experience, locking in her trip to the Ritz Carlton Bali. Clare’s commitment to providing unparalleled client service has set a benchmark for our industry, and this award is a testament to her relentless pursuit of excellence. In the office category, Harcourts Titans took out the top spot, securing their trip to the Ritz Carlton Bali as well. The collective effort of the entire team at Harcourts Titans has demonstrated what can be achieved through teamwork, dedication, and a shared commitment to delivering the finest experience to their clients. We are incredibly proud of all the award winners and the entire Harcourts team for their continued pursuit of the finest experience. These accolades serve as a reminder of the impact we can have when we focus on creating memorable and positive experiences for our clients. We look forward to the further success of the CX program and continuing towards our vision: “The Harcourts experience is recognised as the finest experience in real estate by our team, our business partners, and our clients”. “ THE HARCOURTS EXPERIENCE IS RECOGNISED AS THE FINEST EXPERIENCE IN REAL ESTATE BY OUR TEAM, OUR BUSINESS PARTNERS, AND OUR CLIENTS. ”
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