INSIDE Harcourts 15 Leonard Donaldson Chief InformationOfficer leonard.donaldson@harcourts.net 2022 is an amazing year of positive change for the Harcourts technology suite. We have finishedmigration of all Harcourts branded offices in Australia fromH1to VaultRE. The project’s focus has now moved to Nutrien Harcourts and NAI Harcourts Australia, while we continue towork with The PropTech Group to enhance VaultRE to be match fit for NewZealand. HDigital +Web the newNational, Office, and Personal websites for Australia and NewZealand continue to be enhancedwith newproducts and features being introduced. NZLC in Aucklandwas an exceptional event where the new Interfirmdashboard was released in H360. Last but not least, we have started rolling out the newHarcourts Hub into both NewZealand and Australia. Everything we’re building and rolling out helps our people domore, and better. Aligning with our aim to deliver the finest experience in real estate. We’re replacing existing technology and delivering a world-class systemof talking technology that provides clarity, connectedness, and centralisation tomake your operations smoother, cleaner, andmore cutting-edge. VaultRE is the endorsed specialist customer relationshipmanagement (CRM) system that allows Harcourts teammembers to domore, and better. This leading systemallows teammembers tomonitor every aspect of their operation froma single page, fromany location, in real time. Ultimately, VaultRE will help teammembers to list more, sell more, rent more. HDigital+Web delivers world class national, office and personal websites. Built fromthe ground up focused on providing the best contentmanagement systemallowing Business Owners and Agents to create a beautiful web presence. Delivering a platformto showcase you, your business, and your vendors properties. Readmore on page 12. Harcourts Hub is the home of all things Harcourts, built for team members as the central location for all training, newsletters, events, templates, and resources. It will replace H1 for news and information, resources, and library content. Readmore on page 8. H|360 collates data frommultiple sources to help our business owners, property managers and agents see the story of their business performance in live graphs, dashboards, and rankings. These indicators show our teammembers how they’re performing in real time, so they knowwhere their opportunities are, and can grow through relevant training and support on Harcourts Hub. This business performance dashboard is a source of live, smart data that will help teammembers set and hit targets. H|360 gives us the capability tomake decisions based on intelligence rather than intuition. As well as performance KPIs, the Hub also gives every teammember access to a full CX dashboard - showing their own NPS, star ratings and testimonials. Enjoy! THEHARCOURTS TECHNOLOGY SUITE, HELPING YOUDOMORE, ANDDO IT BETTER! IN TECHNOLOGY
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