16 INSIDE Harcourts There’s a saying that themore things change, themore they stay the same. It’s true that there is a huge amount of change in the worldwe live in, and that the pace of change increases. But at the same time, somany things stay the same. Our business is about people. It’s about connecting with our clients, understanding their needs, really caring about howwe can help them, and then delivering the best solution possible in themarket that meets their needs. Whenwe do this well, with care and professionalism, then we deliver the finest experience in real estate. Putting people first has never beenmore relevant than it is now. And it’s what we do best at Harcourts. Doing thismeans investing time with people – time we need to buy out fromour busy day. We’re excited about the enhanced tools and systems that we’re rolling out to the Harcourts Group. Invest the time in learning to use these new tools. They’ve been designed to help you bemore efficient, cope with greater volume, and domore, better. Their purpose is to give youmore time to spend onwhat matters most - developing relationships with people. Connecting. Making a difference. It mattersmore now than ever before. Something else that remains the same is the fact that in everymarket there are always opportunities to grow your business. Sure, we have to adapt. Change our strategy. Sharpen our skills. It requires action on our part. These changingmarkets present huge opportunities for us - if we’re courageous enough to take them. Let’smake sure our business plans will get us where we need to be. Lastly, another unchanged reality is that Mike Green remains embedded in the very fabric of Harcourts. Somuch so, that he’s realized he’s got a lot more to give us! Mike is coming back as the Managing Director of the group and I’m looking forward toworking together with him inmy current role as CEO of Harcourts International. These are exciting times for us all. There is change that we need to embrace. But we also have the chance to build onwhat sets us apart andwill never change – our values, our culture, and our ability to build relationships that matter. One Team. We’ve Got This! Steve Caradoc-Davies Chief Executive Officer, Harcourts International steve.caradoc-davies@harcourts.net INTERNATIONAL UPDATE INPLACEINTERNATIONAL
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