18 INSIDE Harcourts INPLACENEWZEALAND It’s never quiet in the world of Property Management and this quarter has been no different. Our leadership teamat Harcourts is persistent in their strive for excellence and it’s howwe offer and deliver next-level client service in Property Management. The recent Harcourts NewZealand’s Property Management Leadership Conference 2022 was a day of learning and collaborating on howwe can provide an innovative and industry-leading approach in our work with landlords and tenants. We were lucky enough to be joined by guest speakers - Harcourts Managing Director, Bryan Thomson, Tenancy.co.nz Managing Director CraegWilliams, Mortgage Express CEO, Sarah Johnston, and International Property Management Trainer, Darren Hunter. In sharing their expertise, our attendees walked away with crucial insider knowledge, ready to apply to their craft and lead their teams in the pursuit of excellence. Harcourts NewZealand are thrilled to have won the top prize in seven categories at this years’ 2022 Real Estate Institute of NewZealand (REINZ) awards. In the awards which Harcourts won this year, our Property Management teamsecured three propertymanagement awards. This includes Jen Neil of Harcourts Accommodation Centre winning Residential Property Manager of the Year - Jen is now the three-time winner of both the Harcourts NewZealand propertymanager award and also of the REINZ top propertymanager award; Lynne Cawthorn of Harcourts Holmwood scooping the top prize of Residential propertymanagement business development manager of the year; and Harcourts Accommodation Centre winning Residential property management large office of the year, which is the fourth time that Nigel Bowden and the teamhave won this accolade. Harcourts were also finalists in the Residential propertymanagement mediumoffice of the year and Residential propertymanager of the year categories. With the honours spread far andwide across the Harcourts network. Bryan Thomson, Managing Director, Harcourts NewZealand said, ‘This is a symbol of how the Harcourts network continue towork as a team and to uphold excellent standards of service to all NewZealanders.’ As we see the year close in, I wanted to take this opportunity to thank the entire Property Management network in NewZealand as well as all of our supporters. Having hit 25,000 properties under management we are getting bigger and better every year. PropertyManagement Update 1. Why did youdecide to joinHarcourts? I have always been passionate about property. My father is an engineer and a small developer in China, so I was brought up obsessedwith property. I’ve been investing in properties since I was in university and even didmymaster thesis topic on the housingmarket. I met JohnMcFadden and JimDavis while I was working as a commercial analyst and had the opportunity toworkwith Cameron Bailey asmymentor. I started selling part-time and became a full-time sales consultant a couple of months later. 2. What is your favourite thing about being aHarcourts teammember? Being aHarcourts teammember givesme somuch opportunity to growand challengemyself. One of mymost favourite things is the communal sense of teamwork, you never feel alone in this company. I had a lot of guidance and support fromour business owners and top agents when I first started and seeingHarcourts colleagues work together as a teamto get the best result for our clients is a very powerful feeling. 3. What do you enjoymost about being in the real estate industry? Being able to support clientsmove forward into the next chapter of their lives. Whether it be helping people to buy their first home, upsizing, downsizing, or even investment plans for retirement. 4. What activities have led to your success? Thewillingness to put in the hard work and constantly learning and improving. Working closely with all of our colleagues is also a huge factor of success in the Papanui office. 5. What is your secret tomaintaining a strong relationshipwith clients? Coming froma cultural backgroundwhere being humble is a key virtue, I have often been told that I amapproachable. I amalso amother of two, so I like to think that I have a naturally caring naturewhich helps asmany clients find it easy to talk tome and arewilling to share their thoughts and concerns. Although it is important tomaintain a professional relationship as agent and clients, each client has their unique circumstances, so I always try to stand in their shoes and showgenuine care in order to take some of the stress frommy clients. Good knowledge and great service ensure a good experience for the client, and that will bring in repeat business. 6. What advicewould youoffer topeople newto the industry? Focus on people, notmoney. Itmight be toughwhen you first start, but if you keep building your knowledge about houses and themarket, showcare to your clients andwork closely with your colleagues, youwill get there. It sounds simple and easy to say, but not everyone can keep at it, so I really encourage people to hone a persistent work ethic. 7. If youweren’t in real estate, what jobwould youhave andwhy? Honestly, I was a shy and nerdy analyst before I joinedHarcourts. I would have stayed as an analyst if I weren’t in real estate. 8. What is your favourite hobby/pastime? Some of my favourite past times include snowboarding and reading, I always love a new recommendation if anyone is willing to giveme one. Superstar Profile Michelle Fu Sales Consultant Harcourts Gold - Papanui Jodine Clark Head of Property Management NewZealand jodine.clark@harcourts.net
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