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Resources
What are you looking for when you
call a Technical Support Centre?
The answer’s pretty obvious
– and it’s one of the
reasons why Temperzone’s reputation in the industry
is so strong.
When it comes to technical questions about air
conditioning systems, the Temperzone teamhas
a great depth of knowledge. And they use it to great
effect to answer all sorts of questions and solve
problems.
Pinpointing problems
The Temperzone Technical Support teamcan usually
pinpoint service problems very quickly. Problems
generally fall into one of two areas – refrigeration or
control/electricals – and the teammembers understand
both. With just a few simple questions, they can guide
callers through the issues to identify the key problems,
and help them rectify it.
Different services for different customers
In a typical day, the tech support teammembers have
to be able to think on their feet, because the level of
technical knowledge required and the types of
questions asked varies greatly fromphone call to
phone call.
The Temperzone teamhas the ability to answer very
different questions depending on who we’re talking to
– fromconsumers to installers, service technicians
and specialist consultants. At one end of the spectrum,
end usersmay simply be having difficulty using an
unfamiliar product. This is often the case when a
householder moves into a home with an existing
Temperzone air conditioning unit for which the
owner’s manual has long been lost. Issues like this
pose no problems for an engineer who was probably
around when the unit was first installed.
Installers and service technicians approach the team
with different kinds of problems. The Temperzone
teamappreciate that while the answer to questions
such as ‘Howmuch refrigerant should I use?’ can
probably be found in the servicemanual or published
data, an installer or technician working on-site is dealing
with time pressures and needs a quick answer. The
Temperzone teamunderstand that and do their very
best to help.
Our consultants build personal relationships based on
trust. They will often call to confirm that a particular
product is suitable for a specific application. They feel
that as technical experts theTemperzone team is at
arm’s length fromthe sales process, and they’re
comfortablewith that.
A solution for every problem
Most of the issues the technical support teamdeal with
are fairly straight forward. Yet sometimes they come
across a ‘curly’ one that really tests them. But there has
never been a problemwith a Temperzone product they
haven’t been able to solve.
Hitachi support
The Temperzone teamdelivers the same level of
support toHitachi customers. With theHitachi product
range now part of Temperzone’s product offering,
Hitachi product specialists have joined the team. This
will ensure that Temperzone levels of technical support
are available toHitachi customers nowand in the future.
After sales
Temperzone has a complete and comprehensive
range of spare parts nomatter whether your
Temperzonemachine is 5 years oldor 25 years old.
Most components are available at your doorstep in
24 hours, just another example of Temperzone
exceeding your after sales expectations.
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