Importance of CX in Business Is your focus internal CX or external CX or both? What are things that are examples of world class internal CX? Would a focus on internal CX help you with recruitment? Standards & extras: What is a standard offering or initiative you might have in place for your team? What is an extra, or something you might do that is an extra? When does an extra become a standard and what is the impact? 98 |
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