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Raine and Horne

Cover Page 1
Welcome from Angus 3
Course Objectives 5
Schedule 6
Day 2 7
Get to know 8
Commitment Pledge 9
You can’t do 10
Your Product Ecosystem 11
Welcome Home 12
ProcessPlus 13
The Essentials 14
We’re about our people 15
Angus Raine 16
Andrew Brien 17
Our Story 18
Raine & Horne Firsts 19
Fun Facts 20
The strength of the team 21
2021 Performance Matrix 22
We are all part of A Bigger Picture 23
Angus’ Take Aways 24
Embracing the Products 25
An idiot with a plan 26
Executive Chairman’s Summary 27
State of Play 29
start-up 30
State of Play & Key Numbers 32
Working out 33
Pre-Course Work 34
The Numbers 35
The Numbers 36
Knowing your profit points 38
To ensure sound financial 39
Exercise 40
Ratios 41
Market Analysis 42
Market Analysis 43
Let’s analyse your core market 44
Let’s analyse your core market 45
In Conclusion 46
He who is not courageous 47
REEF 48
Notes 49
Macquarie Bank 50
Notes 51
LEAD E R SHIP 53
Authentic&Inspiring Leadership 54
Leadership is like a muscle 55
Pillars of Leadership 56
Consultant 57
Pillars of Leadership 58
What are your weaknesses 59
Consider 60
Titles they speak for themselves 61
Leadership Health Check 62
What do you think 63
The work you do in the shadows 64
Notes 65
Health Check 66
A 360 Holistic Approach 67
Recruitment 69
Recruitment the lifeblood 70
The Recruitment Process 72
Day 1 74
Our Network Managers 75
Day 2 77
How to Increase Revenue 78
Not all Business is Good Business 79
Acquisition vs Organic Growth 80
Tips for Growth 81
3rd Party Partners 82
3rd Party Solutions 83
Property Management 84
Property Management cont 85
The Games that People 87
McQuaig A bit of fun before you go 88
Notes 89
Home Loans 90
Notes 91
Importance of Customer Experience 93
Importance of CX in Business 94
Consider all areas of your business 95
Steve Jobs once said 96
When was the last time 97
Importance of CX in Business 98
In the next 30 days 99
Notes 100
Process Plus 101
Prospecting 102
Appraisal 103
Listing & Marketing 104
For Sale 105
Auction 106
Sale to Settlement 107
Marketing Masterclass 108
Notes 109
Product Technology 110
DesignPlus 111
Notes 112
Notes 113
Commitments & Goals 115
Program follow up 116
90 Days 117
Annexure 119
GALLUP’s Q12 Framework 120
GALLUP’s Q12 Framework 121
Budget Tips 123
Business Plan 124
You should learn 125
History/Preamble 126
Notes 127
Personal&Business goals 128
Team and departments 129
Your Numbers 130
Your Market and Your Numbers 131
Services 132
SWOT Analysis 133
Competitor Analysis 134
Growth HR Governance Compliance 135
Stage 2 136
Notes 137
Cash Flow Budget 138
Raine & Horne Anytown 139
Profit Loss Budget Income 140
Wages Rebates 141
Profit Loss Budget Income 142
Expenses 143
Smoke Alarms Maint & Testing 144
Staff Costs 145
IT Department 146
Marketing Department 147
Mktg Social Social Media Boosts 148
PM Shredding Storage 149
Income 150
Sales Only 151
Stage 3 152
Training 153
CompassPlus 154
Community Affiliation 155
Customer for life tips 156
Sale to Settlement 157
Best Industry Categories 158
Complete the table below to identify 159
Customer Experience Strategy 160
Process Plus 161
Bryan Wilcox 162
Why Join REEF 163
Benefits of Membership 164
Resources 165
Application Form For Membership 166
Why Do You Wish To Join REEF 167
Macquarie Bank 168
What are some value add service 169
The Making of a Corporate Athlete 170
Harvard Business Review 171
The Making of a Corporate Athlete 172
The Making of a Corporate Athlete 174
Stress it's linearity 175
The Making of a Corporate Athlete 176
Heart rate and blood pressure 177
The Making of a Corporate Athlete 178
As a result 179
The Making of a Corporate Athlete 180
Take Away Actions 181
Notes 183
Contacts 185
Managing an issue or emergency 186
Templates 187
Last Page 188

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