= Compliance = If applicable * DISCLAIMER: The processes described in this document are general advice and does not take into account any state specific legislative requirements, office procedural checks or compliance checks. ProcessPlus may from time to time change and this will not be reflected in any static collateral. ProcessPlus remains the property of Raine & Horne Group and it is a breach of copyright to share this or to use the systems outside the Raine & Horne network. By using ProcessPlus you agree to indemnify Raine & Horne Pty Ltd for any and all claims that may arise in doing so. © 2020 Raine & Horne Pty Ltd. All rights reserved. Update vendor details in CompassPlus and reassign categories/pipeline, attach missed opportunity action list and send thank you card with survey Remove property from market and complete withdrawn checklist Update past purchaser details/categories/pipeline and detach from property in CompassPlus Continue to keep close communication with the vendor and purchaser Notify neighbours along with ‘Just Sold’ DL letterbox drops No Sale to Settlement Conditional Request building/pest report and strata report* Complete listing/sale file checklist Add purchaser to property listing and mark property as conditional in CompassPlus Update filing cabinet in CompassPlus with sale documentation Check outstanding advertising invoice in CompassPlus Notify vendor on receipt for deposit and update in CompassPlus/Sales Trust Provide completed sales file to accounting department Generate and send sales advice/sale letters along with relevant documentation to vendor/purchaser/solicitor via CompassPlus Final compliance check: if anything is missing, agent must follow up urgently Attend appointments for building/pest inspections and valuation (liaise with tenant)* Has the sale fallen over? Relist Withdrawn Did the vendor withdrawal or relist? Continue to: Listing & Marketing Complete new agency agreement * and notify all previous enquirers/attendees via CompassPlus Complete fallen over checklist Continue to: Prospecting Unconditional Mark property as unconditional in CompassPlus and complete listing/sale file checklist Yes Prepare settlement gift and organise to remove signboard and collection of keys/remotes prior to settlement* Settlement Deposit fund to be released to or from solicitor/vendor Confirm the correct commission appears in the R&H Franchise report in CompassPlus Update status to settled in CompassPlus and update past vendor/purchaser details including categories and postal address Send vendor sale instruction breakdown of fees from CompassPlus Agency receives written confirmation from solicitor that settlement has occurred (order on the agent) According to action list: call past vendor and purchaser 3-days, 30-days, 3-months and annually post settlement Final inspection to be organised and conducted 5-7* days prior to settlement Keep vendor and purchaser informed of all activity up to settlement Market sold result via Amplify, social media and DesignPlus EDMs Sold sticker on signboard and update window display* Prospecting: notify sale result to past clients, prospective vendors, landlords, past buyers, hot buyers, and all listing enquiries/attendees Request testimonials and create a case study to add to your prospecting materials and socials 1 Ensure Sales Trust ledger and advertising ledger balances to zero Assign anniversary action lists to past vendor and purchaser Customer for life Contact vendor and purchaser to congratulate them and arrange collection of keys/gift. Send congrats eCard via DesignPlus = Compliance = If applicable * DISCLAIMER: The processes described in this document are general advice and does not take into account any state specific legislative requirements, office procedural checks or compliance checks. ProcessPlus may from time to time change and this will not be reflected in any static collateral. ProcessPlus remains the property of Raine & Horne Group and it is a breach of copyright to share this or to use the systems outside the Raine & Horne network. By using ProcessPlus you agree to indemnify Raine & Horne Pty Ltd for any and all claims that may arise in doing so. © 2020 Raine & Horne Pty Ltd. All rights r erved. Day of auction: open property or attend onsite 30mins prior and et p as per auction checklist Attend open/inspection and set up as per OFI checklist Week prior to auction: call and send auction invitation via DesignPlus to all enquiries, attendees and hot buyers Attend vendor meetings and make changes to listing as per instructions (marketing, copy)* Prepare and send ow feedback report CompassPlus inclu Amplify dashboard 1-day before auction: preauction meeting to reconfirm uction campaign and reserve price in Register all attendees via CompassPlus app and send contract/documents to qualified buyers Leave DesignPlus thank you card for vendor/tenant* at the end of the open b e Open For Inspection Private Inspection Reconfirm OFI times with vendor and tenant* at least 2-days prior to open 1-day before open: monitor listing file/OFI checklist and prepare OFI pack Register all attendee Register Bid and CompassPlus ap Yes No Was this successful? Continue to: Selling Congratulate vendor and purchaser and complete the exchange of contract/confirmation of deposit Negotiate with buyer and vendor privately to try achieve a satisfactory deal under auction terms Convers tion with vendor to discuss new strategies (new auction, private treaty or withdrawal) Confirm any updates to the auction contract with solicitor* 1-day before auction: send SMS reminder from CompassPlus to all attendees and enquiries If investment, connect purchaser to PM department Notify interested parties of sale result Next Step: Sale to Settlement Sold sticker on signboard* Annexure | 157
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