Water As a renter you only pay for consumption of water and sewerage disposal if the property is separately metered. When a property is separately metered, we as your property manager are able to open an account in your name for this utility only. The property owner will receive a quarterly account for the water rates and service charges during your tenancy. When you vacate you will need to request a final reading on your water account. Cleaning Standards We have an obligation to provide you a property that is “reasonably” clean. Now what is “reasonable” is also highly debatable. Everybody has different standards of cleanliness. What I think is clean is not going to be the same as what my mother considers clean or my children for that matter. If you have any concerns about the state of the property when you collect keys please contact your property manager to discuss. You have the opportunity to make comments on the condition report we have given you and it is this report that we use when you vacate. Unless the owners have professionally cleaned the property before you moved in then you will only need to leave the property “reasonably clean” and not “professionally cleaned”. Please note that professional cleaning standards also vary greatly!! It is not uncommon for professional cleaners to miss some areas and in the event this happens when you engage them for a vacate clean you may be able to ask them back to the property under warranty. When vacating aim to leave the property as you found it (or better) and you should have no issues with obtaining a prompt bond refund. Visitor Parking Did you know that if there is restricted parking in your street as a resident you may be entitled to a parking permit for the street. To obtain a parking permit or a visitor pass you simply need to share a copy of your current lease agreement with the local council. The local council is likely to have a portal you can lodge your request through if you head to their website. Frequently Asked Questions 5
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