Condition Reports On the day that your lease starts we will email you or one of the renters named on the lease an electronic copy of the condition report. This can only be sent to one renter to complete. If you have a preference about who this is, please contact your property manager. You then have 5 business days to make your comments and return it to us. We will note any major damage such as a stain on the carpet, a burn mark on a kitchen bench etc. It is not necessary to note every tiny mark on a wall or chip to a painted skirting as these are considered normal wear and tear and will be taken into account when you vacate. If walls are marked in this manner, we will note them as ‘scuffed’. Mould Unfortunately mould is a common problem for many types of property. Weather conditions contribute greatly to the development of mildew and mould spores. Bedrooms and bathrooms are some of the areas to first show signs of mould. This can be because when it is very cold outside and the property is warm internally from heaters or body heat, condensation will develop on the windows. If water runs down the inside windows and is not cleaned up quickly it will seep into the frames and cause mould to start growing. Please take care to wipe glass when condensation appears and to leave windows open for good ventilation when weather is dry. Leaving windows open even only a small amount all year round is helpful in preventing the growth of mould. In bathrooms you should close the door and run the exhaust fan for 20 minutes after showering to remove steam that if left can get into paintwork and cause mould to start growing. Opening a window where possible during a shower is also helpful. Where mould is the result of a water leak or repair issue in the property please raise a repair request immediately and we will take appropriate action to have it repaired. Frequently Asked Questions 6
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