c) how often we give you statements of account; d) how we may change fees, charges, interest or other Terms and Conditions, and how we will notify you of these changes; e) for a Loan, whether the Loan is repayable on demand; and f) a statement that information on current standard fees, charges and any interest rates is available on request. 16. Our Terms and Conditions will be distinguishable from our marketing material. Specific information 17. If the following information applies to your Banking Service, we will give you that information in, or with, our contract: a) any minimum balance requirement; b) any restriction on depositing money, or withdrawing money, from a relevant account; c) repayment details; and d) how we will process your request to cancel a direct debit. 18. Our Terms and Conditions for a term deposit account will contain the following specific information: a) how we will pay interest and repay the principal to you; b) how funds may be dealt with at maturity; and c) details of any fee, charge or change in an interest rate resulting from a withdrawal in advance of maturity. 19. If we provide you with cheque access, then we will make available in the relevant Terms and Conditions or otherwise provide information about cheques, including information on clearing, stopping and dishonouring cheques. 20. If we give you a foreign exchange service (other than by credit card, debit card, or travellers’ cheque), then we will give you: a) details of the applicable exchange rates and commission charges (to the extent ascertainable) or alternatively details about how to find that information; and b) an indication of when any money you send overseas would normally arrive at the destination. 21. If you have a Loan and we have a Security (such as a mortgage) over your primary place of residence or a residential investment property you own, we will remind you at least once a year of your obligations to insure that property. Our reminder will include: a) a statement that you should check with your insurer about cover; and b) a reference to ASIC’s Moneysmart website moneysmart.gov.au for information on property insurance. Requesting copies of documents 22. We will, within 30 Days of your request, give you a copy of your documents in our possession including: a) a contract (including Terms and Conditions, Standard Fees and Charges and interest rates); b) any mortgage or other Security document; c) a statement of account; and d) any notice we previously gave to you which is relevant to us exercising our rights. 23. However, we do not have to give you a copy of either of the following documents under paragraph 22: a) a notice requiring you to take action if you ask for the copy more than two years after the contract to which the notice relates was discharged or ended; or b) a statement of account within three months after we gave you a copy of the same statement of account. 24. We may charge you a reasonable fee for providing you with a copy of a document under this Code. However, in certain circumstances, we may waive or refund that fee. 25. We may charge you a fee for hard copy statements that are not repeat statements (e.g. out of cycle statements). If you tell us, and we are reasonably satisfied that you do not have access to electronic statements, then we will waive or refund that fee. 26. If we approve your Loan, and it is regulated under the National Consumer Credit Protection Act, we will let you know that you can obtain our assessment about whether the Loan is not unsuitable for you. Banking Code of Practice | 13
RkJQdWJsaXNoZXIy MTI3ODI1