Australian Banking Association

Cover Page	1
Banking Code	2
Our role in society	3
Table of Contents	4
Foreword by ABA CEO Anna Bligh	5
Introduction	6
Guiding principles	7
Your rights	8
ABA industry guidelines	9
The Code	10
PART A Our Dealings	11
A2 Our relationship with you	12
how often we give you statement	13
Statements of account	14
Closing any of your Banking Services	15
Customers	16
Require support	17
Access to your choice	18
A company or as a partne	19
Terms and Conditions	20
You or a guarantor	22
Enforcement Proceedings	23
Guarantee documents	24
Conference	25
The borrower’s liability	26
If we do not reach an agreement	28
If we have received verified	29
Banking services	30
Have been incorrectly	31
When things go wrong	32
If we are able to contact	33
If you are unable to meet	34
You are complying with	35
Definitions	36
Banking Service	37
Deceased Estate	38
Executor	39
Partnership Guarantor	40
Small Business	41
Transitional Period Rules	42
Last Page	44

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