ABA industry guidelines and protocols The ABA publishes and maintains industry guidelines and protocols on some Code related matters. These may assist industry in understanding or interpreting aspects of the Banking Code. The guidelines are intended to promote good practice and may assist members to trial new approaches to support customers. They can serve as a flexible tool for the ABA and its members to respond to emerging matters quickly, whether by drafting a new Industry Guideline or amending an existing Industry Guideline. Unless expressly stated otherwise in the Code, these industry guidelines and protocols do not form part of the Code. ABA industry guidelines and protocols can be found at: www.ausbanking.org.au/resources. Banking Code of Practice | 9
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