Australian Banking Association

This page and the following pages of this document form the Code. Where the Code makes reference to obligations under the law or regulatory guides, the obligations referred to are not incorporated into the Code or as terms of your contract unless expressly stated. Those obligations may be enforceable separately under relevant legislation. The introduction, including the guiding principles, also does not form part of the Code. We will promote the Code and make sure that copies of the Code are available and accessible. We will arrange for the Code to be independently reviewed at intervals of no more than 5 years after completion of the previous review. Any independent review will involve consultation with the public, including consumer representatives, Small Business organisations and other stakeholders. The Code The ABA and its member banks may also arrange for the Code to be: • independently reviewed sooner, as necessary; or • reviewed and amended to respond to emerging requirements, as necessary. It is a condition of ABA membership that member banks with a retail presence in Australia sign up to the Code. Banks that have adopted the Code are listed on the ABA website: www.ausbanking.org.au/banking-code 10 | ausbanking.org.au

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