Our role in society Australia’s banks play an important role in contributing to the prosperity of the nation’s economy, for the benefit of all Australians. Our customers count on us to provide them with a safe place to deposit money, to offer a wide range of options to access banking and financial services, and to help businesses start and grow. We understand that trust is critical to our relationships with customers and that for us to earn that trust, we need to do the right thing. We acknowledge that our responsibilities to customers, investors, employees and the broader community must be carefully balanced. Customers, investors, employees and communities expect our behaviour to meet high ethical standards, backed up by the right internal culture and practices. We are committed to continuously improving and being accountable. In fulfilling these responsibilities, we will continue to contribute to the stability, strength and prosperity of Australia’s financial system and society. To do this, we will look to continually improve our banking services and how we engage with our customers and communities. The Banking Code of Practice is one of the ways we strive to achieve these goals. Banking Code of Practice | 3
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