138. If we have received verified copies of documents to establish a Deceased Estate Representative, we will act on a valid Deceased Estate Representative instruction concerning a deceased’s accounts within 14 business days of receiving that instruction. If there are multiple Deceased Estate Representatives (for example, two Executors named in the Will), we may require valid instruction from each Deceased Estate Representative. 139. In circumstances where a Grant of Probate or Letters of Administration are required but have not yet been issued, a Deceased Estate Representative may only provide the following types of instructions: a) instruction to provide all information about the deceased’s account including relevant ongoing fees; b) instruction to receive payment towards a debt owed to us by the deceased; and c) instruction to release funds to pay or reimburse permissible expenses such as funeral expenses or court filing fees for Grant of Probate or Letters of Administration (subject to receiving proof of invoice or receipt). 140. If we do not require a Grant of Probate or Letters of Administration, we will tell a Deceased Estate Representative how they can finalise the estate. 141. A Deceased Estate Representative may apply to open a deceased estate account in the name of the estate of the deceased customer, if we offer that type of Banking Service. Grant of Probate and Letters of Administration 142. We will tell a Deceased Estate Representative if we require a Grant of Probate or Letters of Administration to accept certain instructions (for example, to distribute assets). 143. If we have received a verified copy of a Grant of Probate or Letters of Administration (whichever is relevant), we will act on a valid Deceased Estate Representative instruction concerning a deceased’s accounts within 14 business days of receipt of that instruction. If there are multiple Deceased Estate Representatives, we may require valid instruction from each Deceased Estate Representative. Appointing a legal representative to act on behalf of the Deceased Estate Representative 144. A Deceased Estate Representative can appoint a legal representative (lawyer or solicitor) at any time to act on their behalf. Your legal representative will need to provide us with information to enable us to identify the estate that they are representing. Joint accounts 145. If you are a joint account holder with a deceased customer, you may continue to operate the account subject to the Terms and Conditions of the account. Banking Code of Practice | 29
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