Closing any of your Banking Services We will give you information about closing your accounts 39. We will give you readily accessible information about how to close your account. You may close your accounts 40. If you want to close your account, then we will enable you to do this quickly and easily. Some products may have a minimum notice period. Closing an account that is in credit 41. If we close an account of yours under its Terms and Conditions that is in credit, we: a) will, if appropriate, give you reasonable notice of the closure; b) will, if appropriate, pay you the amount of the credit balance (for example where we have your payment account details); and c) may charge you an amount that is our reasonable estimate of the costs of closing your account. Keeping your accounts safe and secure We will tell you about safeguarding important items 42. We will tell you to safeguard your payment documents (such as cheques) and Devices (such as debit cards or credit cards). We will tell you when you should tell us if any of those items are lost or misused 43. Our Terms and Conditions set out when you should tell us if any payment documents or Devices are lost or misused. 44. We will tell you about: a) how you can notify us of the loss, theft or misuse; and b) the consequences of you not telling us about the loss, theft or misuse. Banking Code of Practice | 15
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