e) access to your choice of a widely accepted debit payment method (including a debit card) offered by us on your basic bank account at no extra cost; and f) free and unlimited Australian domestic transactions.* *Note that you may be charged for certain ancillary services. For example, bank cheques, telegraphic transfers, or transactions at ATMs operated by third parties. We will raise awareness of basic, low or no fee accounts and give you information about them 60. We will raise awareness of our affordable banking products and services such as basic, low, or no fee accounts, including awareness of who they are designed for. 61. We will give you information that is easily accessible about accounts that have low, or no, Standard Fees and Charges. Special features for basic, low or no fee accounts for Eligible Customers 62. If you are an Eligible Customer and you ask for a basic account, or a low or no fee account, we will offer you one of these accounts that has the special features listed in this paragraph and, if we offer basic accounts, will also have the features listed in paragraph 59. The special features are: a) no Informal Overdrafts (except where it is impossible or reasonably impractical for us to prevent your account from being overdrawn); b) No Dishonour Fees; and c) No Overdrawn Fees. 63. You are not obliged to accept our offer of an account with the special features in paragraph 62. You may request (or we may offer you) other accounts (including other basic, low fee or no fee accounts) which do not have some or all the special features or may have additional features. 64. We may also offer accounts with some or all of the special features in paragraph 62, (and/or the features in paragraph 59), to individuals who are not Eligible Customers under this Part. 65. For the purposes of this Part: ‘Eligible Customer’ means an individual that is not a Business who holds a current government concession card listed in paragraph 57. ‘Informal Overdraft’ means credit we provide when (without your express agreement) we permit you to overdraw your account. ‘No Overdrawn Fees’ means we will not charge a fee where your account falls into debit. However, you may be charged interest on the amount in debit. ‘No Dishonour Fees’ means we will not charge a fee because a debit on a basic, low or no fee account is declined due to insufficient funds in the account. Training for staff about customers eligible for basic, low, or no, fee accounts 66. We will train our staff to help them to recognise a person that may qualify for a basic, low, or no fee account. B4 Lending to individuals The National Consumer Credit Protection Act generally applies to lending to individuals for their personal (non-Business) use. You can refer to that Act to find out more about the protections and information that you may be entitled to under that Act. This Part B4 sets out our additional commitments when we provide a Loan to an individual who is not a Business. Appropriate lending 67. If we are considering providing you with a new Loan, or an increase in a Loan limit, we will exercise the care and skill of a diligent and prudent banker. We will do this by complying with the law. 68. We also owe the above obligation to any Guarantor of a Loan referred to in the above paragraph in assessing the borrower’s ability to repay the Loan. Co-borrowers 69. If you are an individual applying for a Loan, or an increase to a Loan limit, in your personal capacity (i.e., not as trustee, director or co-borrower with 18 | ausbanking.org.au
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