AVA Annual Conference

14 AVA Annual Conference | 2018 Conference Handbook | #AVAConference Alison is Managing Director of her award-winning company, Onswitch (www.onswitch.co.uk ), which promotes customer-centred practice so pets and horses receive better care; providing research, marketing, CPD and business consultancy with an effective, innovative, straight-talking and client- led approach. She also lectures at The University of Nottingham Vet School, teaching Customer Understanding and is published widely. She graduated from Liverpool University in 1989. Sessions include: • Communication clarity for compliance, what do we really say to owners, no wonder they don’t come in! • Creating a value based culture; how to get to your values and how to make them mean something • Fix the little stuff that makes the big stuff happen? (offer to see them when they call you!) • Making vet care easy to use, simplify the processes and employ better people • Team member engagement, why they stay and why they go • What do animal owners really want from you? Did we ask them yet? • What leaders do that mean managers can manage Professor and Head of the Department of Clinical Sciences at the Mississippi State University College of Veterinary Medicine. After graduating from Murdoch University Andrew completed an internship and residency in small animal medicine at the University of Melbourne and an internal medicine residency at the Ontario Veterinary College. He became a Fellow of the ANZCVS in 1993, and a Diplomate of the American College of Veterinary Internal Medicine in 1994. He has a clinical and research focus on hematology, hemostasis, immunosuppressive therapy and transfusion medicine. Sessions include: • Approach to IMHA in the Dog and Cat • Approach to IMT in the Dog and Cat • Chronic Management of the Immune- Mediated Blood Disorders • Diagnosis and Treatment of Immune-Mediated Polyarthritis • Emergency Management of the Immune-Mediated Blood Disorders • Fever of Unknown Origin • Practical Blood Transfusions in the Cat and Dog Professor of Equine Internal Medicine, Head of Department, Equine Clinical Science at The University of Liverpool, Institute of Veterinary Science. Graduated from the University of Sydney (1991). Cathy has a PhD in equine exercise physiology, RCVS and European Diplomas and is a recognised Specialist in Equine Internal Medicine. 18 years clinical and research experience in the areas of PPID and aged horse health and welfare, EMS and endocrinopathic laminitis. Sessions include: • Back on their feet again: Management of endocrine laminitis • Dilemmas in diagnosis of EMS: is it the waistline or the carbs? • Endocrine laminitis • Equine Cushing’s Disease/PPID – what do we know now? (Pathophysiology, epidemiology and diagnosis of PPID) • Equine metabolic syndrome – what do we know now? (Pathophysiology and epidemiology of EMS) • Getting the old guys back on track: Management of PPID • Managing the waistline: Prevention and Management of EMS Natalie is the Executive Dean for the Faculty of Education, Humanities and Health Science and Professor of One Welfare at the Eastern Institute of Technology (EIT) in Napier, New Zealand. Prior to this she was the International Dean and the inaugural Director of the Jeanne Marchig International Centre for Animal Welfare Education at Edinburgh University’s Veterinary School. From 2005-2011 she was Professor of Animal Welfare, Head of the School and an Associate Dean (Research) at Unitec Institute of Technology, New Zealand. In 1990, she joined Edinburgh University to develop a unique PG Masters in the relatively new area of Applied Animal Behaviour and Animal Welfare. She gained a PhD from Cambridge University’s Veterinary School and a first class Zoology degree from Glasgow University. Sessions include: • Do animals experience happiness and why does it matter? Research into positive emotions • Just because it works doesn’t mean it’s right: The ethics of training animals • Misbehaving or misunderstood? Addressing problems with horse behaviour and human safety • “One World - One Welfare”: International work on human behaviour change and animal welfare • The companion animal conundrum: Different values lead to different welfare challenges • “To close your eyes does not ease anothers pain: the problem with assessing pain” Alison Lambert (UK) Stream: Business Andrew Mackin (USA) Stream: Small animal Cathy McGowan (UK) Stream: Equine Natalie (Nat) Waran (NZ) Stream: Welfare Introducing our Keynote Speakers