5 STEP 1 : ENSURE STAFF HAVE THE ALERT SA APP ON YOUR MOBILE PHONE STEP 2 : Go to ALERT SA app to see location of fire You can also refer to the CFS Website to see information and location of fire www.cfs.sa.gov.au/warnings-restrictions/warnings/incidentswarnings/ STEP 3 : Home Care Coordinators identify Consumers living in the bushfire/emergency area outlined on the map STEP 4 : Assistant Manager of Homecare Services identifies workforce in the bushfire/emergency area STEP 5 : If forecast fire behaviour rating is Extreme or Catastrophic ring Consumers and Workforce immediately commencing with those who are closest to the centre of the emergency area STEP 6 : If an alert is received on a day that is NOT forecast Extreme or Catastrophic wait for a WATCH AND ACT MESSAGE to ring and alert Consumers / Workers. Keep a list of who we ring and advise staff in the Control Room (Board Room in Pt Lincoln Office). List to be displayed on whiteboard. STEP 7 : The Emergency Management Team will setup in the Control Room (Board Room in Pt Lincoln Office) and will provide ongoing updates to staff. STEP 8 : If Consumers need to re-locate staff to ring 000 Police or SES West Coast Homecare Emergency Procedures When there is a natural disaster emergency West Coast Homecare has a plan in place to make sure our consumers are safe. All staff are to follow the Emergency Management and Business Continuity Plan and procedural flipchart (located at each workstation). What West Coast Homecare do when we receive a bushfire or emergency alert: A scam is a way of tricking people into handing over money or personal details - a fraudulent attempt to swindle you out of money or other valuables. Scammers target every age group, but some are more specific to the older age group. Common scams include social media, fake merchandise listings, lending, romance, and more. There are many different types of scans and The Australian Competition & Consumer Commission has the following information on their Scamwatch site. scamwatch.gov.au Common scams targeting older Australians. • Investment scams - involves promises of big payouts, quick money, or guaranteed returns. • Unexpected prize & lottery scams - work by asking you to pay some sort of fee in order to claim your prize or winnings from a competition or lottery that you never entered. • Inheritance scams – offer you the false promise of an inheritance to trick you into parting with your money or sharing your bank details or credit card details. • Rebate Scams – try to convince you that you are entitled to a rebate or reimbursement form the government, a bank, or trusted organisation. • Dating and Romance scammers – take advantage of people looking for romantic partners, often via dating websites, apps, or social media by pretending to be prospective companions. They play on emotional triggers to get you to provide money, gifts, or personal details. • Door to door and home maintenance scams – generally involve promoting goods and services that are of poor quality, or not delivered at all. Scammers may try and sell you gardening or roofing services. They then bill you for additional work that you did not agree to. Sometimes they may pretend to conduct a survey so they can get your personal details, or to disguise their sales pitch until they have been talking to you for a while. Tips and hints to stop the scammers. • Don’t be pressured into making a decision. Scammers often try to create a sense of urgency through short deadlines, fake emergencies, or threats of legal action. • Be suspicious of requests for money – even if they sound or look official. Government departments will never contact you asking for money upfront in order to claim a rebate. • Scammers will often ask you to use an unusual payment method, including preloaded debit cards, gift cards, itunes cards or virtual current such as Bitcon. • Verify the identity of the contact by calling the relevant organisation directly – find them through an independent source such as a phone book or online search. Do not use the contact details provided in the message sent to you. • Do not answer phone calls from numbers that you don’t recognize; let the call go to voicemail. Use a separate source such as the internet or a reverse phone lookup search engine to verify the company. Companies will not call or email you and ask for a cash payment to help a relative. • Don’t respond to phone calls or emails offering financial advice or opportunities – just hang up or delete the email. • Always do your own research before you invest money and check the company or scheme is licensed on ASIC’s **MoneySmart** website. • Be wary of people you meet on social media or online dating sites who after just a few contacts profess strong feelings for you and try to move you away from the site and communicate via chat or email. • Be suspicious of unexpected emails or letters advising you how to claim an inheritance or competition prize. Never give out your personal details and seek advice from an independent professional. • Be aware of and understand your **consumer rights. Steps you can take to protect yourself • STOP – Don’t give money or personal information to anyone if unsure. Scammers will offer to help you or ask you to verify who you are. They will pretend to be from organisations you know and trust like, Services Australia, police, a bank, government or a fraud service. www.scamwatch.gov.au/protectyourself/ways-to-spot-and-avoid-scams • PROTECT – Act quickly if something feels wrong. Contact your bank if you notice some unusual activity or if a scammer gets your money or information. Seek help from IDCARE and report to ReportCyber and Scamwatch. www.scamwatch. gov.au/protect-yourself/what-to-do-if-youve-beenscammed Where to get help and information If you believe you’ve been a victim of a cybercrime or identity theft, there are different organisations who can help you. • Australian Cyber Security Centre www.cyber.gov.au/report-and-recover/report The Australian Cyber Security Centre provides advice and information about how to protect yourself, your family and your business online. Their ReportCyber portal is a national online reporting system that allows the public to securely report instances of cybercrime including online scams. 24/7 hotline 1300 CYBER1 (1300 292 371) • IDCARE www.idcare.org IDCARE is Australia and New Zealand’s national identity and cyber support service. IDCARE helps people reduce the harm they experience when their identity information has been stolen. 1800 595 160 • Scamwatch www.scamwatch.gov.au Scamwatch is run by the Australian Competition and Consumer Commission and provides information to consumers and small businesses about how to recognise, avoid and report scams. • South Australia Police www.police.sa.gov.au/your-safety/scams-andcybercrime The South Australia Police have a lot of information about scams and cybercrime. You can always contact them if you believe you have been the victim of a scam. 131 444 Be SCAM Savvy
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