Wow what a start to 2024! We really are keeping up with our “Let’s make it happen!” Provider Governance responsibilities have been strengthened from 1 December 2023 with West Coast Homecare implementing the requirements to comply with these changes. The new responsibilities address recommendations from the Royal Commission into Aged Care Quality and Safety www.agedcarequality.gov.au/node/99995. From 1st December 2023 all approved providers must also: • ensure their governing body has a majority of independent non-executive members and at least one member with experience in providing clinical care • set up and continue a quality care advisory body • annually offer to set up a consumer advisory body • prioritise older Australians (not the holding company) if the organisation is a wholly owned subsidiary • ensure their staff have the appropriate qualifications, skills, and experience. We were pleased to receive nominations for our new Consumer Advisory Body with our first meeting held on 27th February 2024. A big thank you to the Consumers who are volunteering their time to be members of this committee. Cathy Story has been appointed Chairperson and is also representing Consumers on the new Quality Care Advisory Body. New members are welcome. The Consumer Advisory Board will support the continuation of our existing Conversations Consumer Engagement Forums with information from these gatherings provided to the Consumer Advisory Body for consideration and action. You will hear more about these at our next round of Conversations commencing in March 2024 and see the article in this newsletter. The final report of The Royal Commission into Violence, Abuse, Neglect and Exploitation of people with disability brings together what was learnt during the inquiry from April 2019 to September 2023. It sets out the evidence and information provided, conclusions and recommendations to better prevent and respond to violence against, and abuse, neglect, and exploitation of, people with disability in Australia. It also sets out a vision for a more inclusive society that supports the independence of people with disability. The report can be found at these links : disability.royalcommission.gov.au/ publications/final-report disability.royalcommission.gov.au/ publications/brief-guide-final-report-brochure Hard copies of the Brief Report can be accessed from any of our offices or by phoning 8682 2177. We are thrilled to advise that we have been successful in winning two grants funded by the Australian Government Department of Health and Aged Care to continually strive for best practice in the delivery of quality care and services: The grants received are: 1. The Service Development Assistant Panel Grant *(SDAP)* grant provides significant consultancy selected from their panel of providers to work with us to continually improve the way we deliver and administer aged care in particular in the areas of clinical care, financial and workforce planning, governance and regulation. Yarran Business Services have been appointed to work with us on this project for the next 12 months. 2. Aged Care Business and Workforce Advisory Service provided by Ernest Young *(EY)* to provide practical and tailored advice in relation to business, financial and workforce. To ensure a sustainable workforce for West Coast Homecare we have staff commencing traineeships and are welcoming a school-based trainee and have a fourth year Social Work student - Rosa Durante - doing her final placement with us. We continue to grow our workforce and we are always pleased with the ongoing applications we receive through our website and by word of mouth. Consumers also seek our services by word of mouth which is a true reflection of the local friendly organisational culture. Thank you to all Consumers and workforce who refer their friends and families to us. That is the true local spirit we all know on Eyre. We were pleased to welcome Virginia Perin to the role of Manager Clinical Care and Services. Virginia is a Registered Nurse who commenced in December 2023 and will lead our Nursing and service delivery for all in-home aged care and disability support services. We have also welcomed Sarah Mudge as a Registered Nurse and Amelia Hall as a Community Careworker. Industry reforms continue in response to the Age Care Royal Commission, and we have provided updates in this newsletter. I look forward to meeting you at our next Conversations Consumer Engagement Forums and together, Let’s make it happen! Deanne Hartwig CEO, West Coast Homecare Message from the CEO Eyre Peninsula Autumn 2023 | Communique Eyre Peninsula Autumn 2024
CONVERSATIONS 2 Introducing our Consumer Advisory Body Our last edition of the ‘Conversations’ newsletter included information about the responsibility of approved providers of Aged Care Services to offer to set up a Consumer Advisory Body. This body will provide feedback to service providers and their governing body to aid service improvement. Consumer Advisory bodies are important because they: • Look at the quality of care and services you and others receive. • Find and communicate consumers’ needs and issues. • Provide opportunities for improvement. Information was provided at each of the Annual Conversation events held late last year in Port Lincoln, Cleve, Tumby Bay and Cummins. Consumers were invited to nominate if they were interested in being part of a Consumer Advisory Body. We are pleased to announce that we have seven consumers on our new Consumer Advisory Body. This group met for the first time at the end of February and participated in an online workshop to clarify the role and function of the Consumer Advisory Body. Cathie Story from Port Lincoln accepted the nomination to be the Chair of Consumer Advisory Body and Judy Hurrell from Cummins will be the deputy Chair. Further information about the Consumer Advisory Body will be presented at the next round of Consumer Conversations meetings. These meetings will continue to be an important way for the organisation to get feedback about service delivery. Issues of concern can be raised with the Consumer Advisory Body for follow up with the Board of Management. Congratulations and a BIG thank you to members of our new Consumer Advisory Body! Judy Hurrell (Cummins) on the screen (attended meeting online via Zoom), Graham Mantel (Port Lincoln), Janet Herriman (Port Lincoln), June Prout (Port Lincoln), Meg Coleman (Port Lincoln), Cathie Story (Port Lincoln) and Kay Breden ( Coffin Bay).
3 New Staff Members Welcome to the team! We’re thrilled to have you on board, bringing your skills and passion to enhance the care we provide. Here’s to a journey of making a positive impact together! Virginia Perin Manager Clinical Care & Services Registered Nurse Sarah Mudge Home Care Coordinator Registered Nurse Amelia Hall Community Care Worker New Board Director Welcome to the West Coast Homecare Board of Management. Sara joined 22nd November 2023. Sara Fauser Board Director We encourage consumers to provide feedback to assist us to improve the services we provide. At the last round of Consumer ‘Conversation’ meetings held in late 2023 we received many compliments about the services and about the event itself. We also received feedback and ideas about some things that you thought could be done differently and better. Compliment/ ideas and Opportunities for Improvement are recorded by the Quality Coordinator on our Continuous Improvement System. The report is forwarded to the CEO, the Executive Team and the Board of Directors. Opportunities for Improvement that require action are delegated to the appropriate manager to be addressed. Once the action has been completed the outcome is reported back to the CEO and the Quality Coordinator to complete the cycle of continuous improvement. Sometimes the feedback is more a query relating to service delivery. Below is a summary of some of the common questions that consumers want to know more about and our response to the queries. We hope you find this helpful. The answer to your query may depend on what level of care you are receiving. The Commonwealth Home Support Program (CHSP) funding is different to the Home Care Packages (HCP). CHSP serves as an entry-level program that provides basic care and support services. It is intended for individuals who require minimal assistance to continue living independently. The services offered under CHSP include domestic assistance, social support, transport, meals, and personal care. The program focuses on helping individuals with tasks they may find challenging as they age, such as cleaning, shopping, and meal preparation. The CHSP program is subsidised by the Commonwealth Government by grant funding, enabling the service provider to provide lower level services with a small client contribution. The HCP program is designed for people with more complex needs. These packages offer a higher level of care and support services tailored to the specific requirements of the individual. Through HCP, the individual can have access to a wide range of services, including allied health services, nursing services, and assistance with activities of daily living. HCP recipients receive a government subsidy, but they are also required to contribute to the cost of their care. For more information on these programs, please contact West Coast Homecare and one of our staff will be happy to help you. What happens to your feedback? Commonly Asked Questions Question Answer I receive CHSP - can I have windows cleaned more and extra services – like pest spraying in the shed, cleaning under the eaves/pavers & gutters? Is it ok to ask yard man? If you are requiring more services, please talk to your Home Care Coordinator. Each request for an increase in services under this program needs be assessed and approved by management on an individual basis. I live in a small rural town. Can we have trips to Port Lincoln for shopping/social visits, respite and social? Home Care Packages can fund social and community activities that promote and protect the person’s lifestyle, interests and wellbeing. If this is something that you wish to include in your Care Plan, discuss with you Home Care Coordinator who will work with you to see if this can happen within your budget. There may also be an opportunity for 2 or 3 consumers to share funding and do these trips together. CHSP may include these services. Please discuss with the Home Care Coordinator. Regular visits from coordinator would be nice instead of phone calls all the time. Our current procedure for review of services is a 6 month phone review for CHSP consumers and an annual face-to-face meeting. For consumers with complex needs or when changes are required, face to face reviews are more frequent. I would like more consistency of services and schedules. Would it be at all possible to work a system that could provide us with a roster for services (cleaner, gardener etc). It would need to be updated if changes do occur and how would the changes be approached? This is something that is being explored with the Client Record Management System that we currently use. Your care plan should include details of services and schedules. We aim to inform consumers in a timely manner if there are any changes or need to reschedule. I am frustrated by increased costs resulting in less services for my level 2 package. With the wage increase last year, the Government sent out a letter to all recipients of a Home Care Package informing people that the Home Care Package Subsidy has increased to offset the wage increase, so that service providers can increase their fees to cover this extra expense. All prices are set in line with aged care legislation and consumer law. Extra service suggestions: access to gym facilities? A carpool for therapy in Lincoln e.g. swimming, maybe a bit of library & a coffee kiosk-maybe one afternoon a week. Learning phones! There are some good suggestions here. We encourage you to discuss your ideas with your Home Care Coordinator if you are receiving a Home Care Package. Please note that Gym or pool memberships/access costs, when not prescribed for aged-related functional decline, are not included in the Home Care package, and are considered general expenses for a person. CHSP may be included as social support. Talk to your Home Care Coordinator.
CONVERSATIONS 4 Puzzles & Games
5 STEP 1 : ENSURE STAFF HAVE THE ALERT SA APP ON YOUR MOBILE PHONE STEP 2 : Go to ALERT SA app to see location of fire You can also refer to the CFS Website to see information and location of fire www.cfs.sa.gov.au/warnings-restrictions/warnings/incidentswarnings/ STEP 3 : Home Care Coordinators identify Consumers living in the bushfire/emergency area outlined on the map STEP 4 : Assistant Manager of Homecare Services identifies workforce in the bushfire/emergency area STEP 5 : If forecast fire behaviour rating is Extreme or Catastrophic ring Consumers and Workforce immediately commencing with those who are closest to the centre of the emergency area STEP 6 : If an alert is received on a day that is NOT forecast Extreme or Catastrophic wait for a WATCH AND ACT MESSAGE to ring and alert Consumers / Workers. Keep a list of who we ring and advise staff in the Control Room (Board Room in Pt Lincoln Office). List to be displayed on whiteboard. STEP 7 : The Emergency Management Team will setup in the Control Room (Board Room in Pt Lincoln Office) and will provide ongoing updates to staff. STEP 8 : If Consumers need to re-locate staff to ring 000 Police or SES West Coast Homecare Emergency Procedures When there is a natural disaster emergency West Coast Homecare has a plan in place to make sure our consumers are safe. All staff are to follow the Emergency Management and Business Continuity Plan and procedural flipchart (located at each workstation). What West Coast Homecare do when we receive a bushfire or emergency alert: A scam is a way of tricking people into handing over money or personal details - a fraudulent attempt to swindle you out of money or other valuables. Scammers target every age group, but some are more specific to the older age group. Common scams include social media, fake merchandise listings, lending, romance, and more. There are many different types of scans and The Australian Competition & Consumer Commission has the following information on their Scamwatch site. scamwatch.gov.au Common scams targeting older Australians. • Investment scams - involves promises of big payouts, quick money, or guaranteed returns. • Unexpected prize & lottery scams - work by asking you to pay some sort of fee in order to claim your prize or winnings from a competition or lottery that you never entered. • Inheritance scams – offer you the false promise of an inheritance to trick you into parting with your money or sharing your bank details or credit card details. • Rebate Scams – try to convince you that you are entitled to a rebate or reimbursement form the government, a bank, or trusted organisation. • Dating and Romance scammers – take advantage of people looking for romantic partners, often via dating websites, apps, or social media by pretending to be prospective companions. They play on emotional triggers to get you to provide money, gifts, or personal details. • Door to door and home maintenance scams – generally involve promoting goods and services that are of poor quality, or not delivered at all. Scammers may try and sell you gardening or roofing services. They then bill you for additional work that you did not agree to. Sometimes they may pretend to conduct a survey so they can get your personal details, or to disguise their sales pitch until they have been talking to you for a while. Tips and hints to stop the scammers. • Don’t be pressured into making a decision. Scammers often try to create a sense of urgency through short deadlines, fake emergencies, or threats of legal action. • Be suspicious of requests for money – even if they sound or look official. Government departments will never contact you asking for money upfront in order to claim a rebate. • Scammers will often ask you to use an unusual payment method, including preloaded debit cards, gift cards, itunes cards or virtual current such as Bitcon. • Verify the identity of the contact by calling the relevant organisation directly – find them through an independent source such as a phone book or online search. Do not use the contact details provided in the message sent to you. • Do not answer phone calls from numbers that you don’t recognize; let the call go to voicemail. Use a separate source such as the internet or a reverse phone lookup search engine to verify the company. Companies will not call or email you and ask for a cash payment to help a relative. • Don’t respond to phone calls or emails offering financial advice or opportunities – just hang up or delete the email. • Always do your own research before you invest money and check the company or scheme is licensed on ASIC’s **MoneySmart** website. • Be wary of people you meet on social media or online dating sites who after just a few contacts profess strong feelings for you and try to move you away from the site and communicate via chat or email. • Be suspicious of unexpected emails or letters advising you how to claim an inheritance or competition prize. Never give out your personal details and seek advice from an independent professional. • Be aware of and understand your **consumer rights. Steps you can take to protect yourself • STOP – Don’t give money or personal information to anyone if unsure. Scammers will offer to help you or ask you to verify who you are. They will pretend to be from organisations you know and trust like, Services Australia, police, a bank, government or a fraud service. www.scamwatch.gov.au/protectyourself/ways-to-spot-and-avoid-scams • PROTECT – Act quickly if something feels wrong. Contact your bank if you notice some unusual activity or if a scammer gets your money or information. Seek help from IDCARE and report to ReportCyber and Scamwatch. www.scamwatch. gov.au/protect-yourself/what-to-do-if-youve-beenscammed Where to get help and information If you believe you’ve been a victim of a cybercrime or identity theft, there are different organisations who can help you. • Australian Cyber Security Centre www.cyber.gov.au/report-and-recover/report The Australian Cyber Security Centre provides advice and information about how to protect yourself, your family and your business online. Their ReportCyber portal is a national online reporting system that allows the public to securely report instances of cybercrime including online scams. 24/7 hotline 1300 CYBER1 (1300 292 371) • IDCARE www.idcare.org IDCARE is Australia and New Zealand’s national identity and cyber support service. IDCARE helps people reduce the harm they experience when their identity information has been stolen. 1800 595 160 • Scamwatch www.scamwatch.gov.au Scamwatch is run by the Australian Competition and Consumer Commission and provides information to consumers and small businesses about how to recognise, avoid and report scams. • South Australia Police www.police.sa.gov.au/your-safety/scams-andcybercrime The South Australia Police have a lot of information about scams and cybercrime. You can always contact them if you believe you have been the victim of a scam. 131 444 Be SCAM Savvy
CONVERSATIONS 6 A new Aged Care Act End State The Commission • Our government, community, older Australians and the sector have increased trust and confidence in their Aged Care regulator • Our regulatory requirements and processes are transparent and consistent • We understand the strengthened Standards and regulatory framework and are confident and ready to apply them across our business • Our communication, education and resources are accessible and appropriate for consumers and providers • We have the right capability to deliver high quality regulatory services • Our processes, tools and technology are fit-for-purpose and enable us to consistently deliver quality services • We design and manage our business with an improved evidence base, a greater focus on efficiency and effectiveness and consideration of sector impacts • Our people have a strong consumer focus and service delivery mindset • We are clear with providers about their obligations and we provide information and support that helps them to deliver a quality aged care experience • We hold providers to account for their performance against the strengthened Standards. Our Providers • I am supported to understand and operationalise my legal commitments and obligations to the people in my care • I effectively demonstrate how our operations and provision of care delivers on the strengthened Standards • I consistently measure and evidence the performance of my service against the Standards • I know what to expect when the Commission assesses my performance • I understand how to effectively interact with the Commission • I know where to go to get the information and support I need • Older people know what they can expect for their care experience when they choose to receive the services I provide • My staff know what the standards mean for them and their provision of care. Vision Statement The strengthened Quality Standards are designed to deliver a better aged care experience. The Stronger Standards Better Aged Care Program will provide valued and effective support to help the sector prepare for the implementation of the stronger Standards. We strive to be a world-class regulator, strengthening our capability, effectiveness and accountability. We are committed to the goal of protecting and enhancing the safety, health, wellbeing and quality of life of every aged care consumer. The Program will also help to position the Commission as a contemporary, connected, accessible regulator supporting continuous improvement, excellence and trust in the provision of quality aged care to older persons receiving Commonwealth funded aged care in Australia. Stronger Standards Better Aged Care Our Consumers • I am confident about my rights and what I can expect from my provider • I make decisions about my care and make choices that are right for me • I feel confident in the quality of care and services from my provider • I know my provider is always looking for new ways to improve my care • I know about the Commission, how it can help me and am confident it is doing a good job • I know how to submit feedback and complaints to my provider and the Commission • I get the support I need from the Commission • It is easy to interact with the Commission. The aged care system is changing, and they want to hear from you. The Department of Health and Aged Care (the department) is developing a new Aged Care Act that will put the rights of older people at the centre of our aged care system. The new Act will follow the journey of older people in the system and prioritise their needs. It will clearly set out the responsibilities of aged care providers and protect the rights of older people to safe, quality care. What’s changing? The Royal Commission into Aged Care Quality and Safety found that the current Aged Care Act is no longer fit for purpose. The new Act will: • create a simple, single-entry point to make access to the aged care system for older people easier • include a fair, culturally safe single assessment process • include rules on supported decision-making to ensure older people have choice and control. • provide additional protections for whistleblowers to allow reporting without fear of reprisal • introduce a new approach to regulating aged care providers to ensure delivery of safe, quality aged care services • strengthen the powers of the regulator, the Aged Care Quality and Safety Commission, to manage risk, ensure integrity, and support aged care. When will the new Act start? Subject to being passed in Parliament, the new Act is planned to start on 1 July 2024. Further information For further information, you can: • Explore information and stories illustrating how the new Act will impact older individuals, their families, and caregivers, including those from First Nations or culturally and linguistically diverse backgrounds, as well as aged care providers and workers. • Review the frequently asked questions section for additional clarity and guidance. Frequently Asked Questions You can submit a question about elements included in this consultation paper to agedcarelegislativereform@health.gov.au Statement of rights and principles, and supported decision-making Common eligibility criteria across all programs Single assessment process used to determine access to services based on individual need Providers required to be registered to provide funded aged care services Existing subsidies re-framed in the Act as person-centred or provider-based (TBC) Enhanced system transparency and governance Limited entry of younger people New home care program (from 1 July 2025) Wider range of providers able to enter the market AN-ACC to continue with minor adjustments where required One principal Act and one set of rules, relying on the external affairs power where available Single assessment framework and workforce Access to residential care no longer based on allocation of places New obligation to commit to business improvement, new statutory duty, tougher penalties and access to compensation Block funding available to provide flexibility where appropriate The new Aged Care Act: What’s new? What’s different? Structure System Entry Services Regulation Funding New Act Structure System Entry Services Regulation Funding Old Act Focus on providers and subsidies Based on constitutional corporations power Multiple entry points Varied and unclear eligibility criteria Only some aged care services fully covered under the Act Different assessment processes and requirements for different services Not all providers ‘approved’ and gaps in regulation 300+ provider obligations Three types of subsidies – residential, home, flexible care Many programs funded outside of the Act Aged Care Act and Commission Act and many sets of principles Multiple assessment frameworks and different assessors ACAR rounds determine available residential care places Regulator lacks flexibility to take risk- proportionate action Complex funding provisions Funding for all services brought within the new Act, including where grant funding utilised New risk-based regulatory model, including streamlined obligations and robust new standards All aged care services covered by the new framework and culturally appropriate Single entry point for all aged care services Focus on older people and their diverse needs New Aged Care Act: Frequently Asked Questions You can submit a question about elements included in this consultation paper to agedcarelegislativereform@health.gov.au. Where an answer has not already been provided, responses will be added to this Frequently Asked Questions page. When is the draft Bill for the new Aged Care Act expected to be released for public consultation? An Exposure Draft of the Bill for the new Act is expected to be released for public consultation later in 2023. The Department will provide a range explanatory materials and consultation activities, encouraging older people, their families and carers, workers, the sector, along with other aged care stakeholders to have a say about the draft Bill. When will the new Aged Care Act take effect? Pending passage of legislation, the new Aged Care Act is planned to commence from 1 July 2024, with the home care component to be built in from 2025. How will timing for the commencement of the new Aged Care Act and commencement of the Support at Home Program align? Subject to Parliamentary passage, the new Act is planned to commence from 1 July 2024. The new Act will contain the statement of rights and the new regulatory model, and establish common eligibility requirements and a single point of entry to the aged care system. The new Act will present a holistic picture of Commonwealth funded aged care services and will be structured to support the new home care program commencing in 2025. DOWNLOAD PDF agedcareengagement. health.gov.au/images/ agedcareact/aca/FAQs.pdf
7 1 Phases of aged care reform 2022 2023 2024 2025 Phase 1: Aged Care and Other Legislation Amendment (Royal Commission Response) Act 2022 [COMPLETED] – 17 Royal Commission recommendations Phase 2: Aged Care Amendment (Implementing Care Reform) Act 2022 [COMPLETED] - 2 Royal Commission recommendations and election commitments Phase 4: Consultation on a bill for a new Act (UNDERWAY) Phase 5: Aged Care Act 2024 and a new aged care system from 1 July 2024 (UNDERWAY) –29 recommendations in full (4 in part) and 6 election commitments Phase 6: Amendment Bill – a new approach to home care services from 1 July 2025 (UNDERWAY) – 17 recommendations in full (3 in part) Phase 3: Aged care wage reform [COMPLETED] - election commitment Jul –Sep 22 Oct – Dec 22 Jan – Mar 23 Apr – Jun 23 Jul –Sep 23 Oct – Dec 23 Jan – Mar 24 Apr – Jun 24 Jul –Sep 24 Oct – Dec 24 Jan – Mar 25 Apr – Jun 25 Jul –Sep 25 Oct – Dec 25 Stronger protections for older persons in place under current aged care legislative framework Bill introduced on 27 July 2022 and passed on 2 August 2022 AN-ACC commences 1 October 2022 New Code of Conduct, expanded incident reporting, stronger provider governance and star ratings from 1 December 2022 Improved care outcomes for older people in place under current aged care legislative framework Bill introduced on 27 July 2022 and passed on 27 October 2022 Increased transparency from 1 December 2022. Home care charges capped from 1 January 2023 24/7 nursing requirement commences on 1 July 2023 Improved pay arrangements in place for aged care workers NOTE: the Fair Work Commission is still considering a further pay rise for some workers Submission lodged on 8 August 2022 FWC decision delivered on 21 February 2023 15% pay increase for residential aged care workers delivered from 30 June 2023 Ongoing stakeholder engagement: • Regular engagement with Council of Elders and National Aged Care Advisory Council, Expert Panels, Consumer and Sector Reference Groups • Public Webinars,Event and Conference presentations Public consultation on foundations August 2023 Exposure Draft Released December 2023 Policy and drafting instructions developed alongside consultation processes Bill and related subordinate legislation developed alongside further consultation processes (taking into account recommendations of Aged Care Taskforce) • Bill introduced • Committee scrutiny and consultation • Passage of legislation Support at Home policy developed alongside consultation process Bill and related subordinate legislation developed alongside further consultation processes • Bill introduced • Committee scrutiny and consultation • Passage of legislation New Aged Care Act and person-centred aged care system in place, which incorporates the above reforms Support at Home in place An Advance Care Directive is a legal form that plays a significant role in ensuring that your wishes for future care known in the event you’re unable to communicate due to an illness or injury. Improvements have recently been made to the Government of South Australia’s Advance Care Directive Kit in response to feedback received from the public, key stakeholders and the health sector. The updated Advance Care Directive Kit has a contemporary look and is easier to understand and complete. If you’re unsure where to begin or need guidance throughout the process, the Advance Care Directive Kit takes you through it step-by-step. The Kit includes a step-by-step guide as well as the required form and documents so you can complete an Advance Care Directive yourself without help from a professional, such as a lawyer. Please note that Advanced Care Directives made using the previous forms (before 1 March 24 remain legally valid.) You can write your advanced Care Directive online or print a hard copy or you can pick up two FREE professionally printed hard copies of the Advance Care Directive Kit are available: from Service SA, 73-75 Tasman Terrace, Port Lincoln. Call 13 23 24 during business hours to order a hard copy to be posted to you. (postage fees may be incurred). Download available at : shop.service.sa.gov. au/legal-and-government/1199-advance-caredirective-diy-kit.html An Advance Care Directive is an important step forward in planning for health care. It replaces the existing Enduring Power of Guardianship and Medical Power of Attorney with a single Advance Care Directive. A Power of Attorney appoints someone else to make decisions on your behalf, whereas an ACD sets out your wishes directly to your medical treatment providers should you be unable to communicate what those wishes for medical treatment are. It allows you to:- • write down your wishes, preferences and instructions for your future health care, end of life, living arrangements and personal matters; and/or • appoint one or more Substitute DecisionMakers to make these decisions on your behalf if you are unable to make them for yourself. Any adult can write an Advance Care Directive, whether you are young, older, healthy or sick. To write an Advance Care Directive, it must be your choice and you must: • be aged 18 years and older • have decision-making capacity to know what an Advance Care Directive is • know what it will be used for and when it will be used. The following persons, or classes of persons, are authorised witnesses: • Health practitioners – including registered nurses • Justices of the Peace (JP) • Law practitioners • Police Officers • Social workers • Teachers. For further information about Advanced Care Directives: • visit advancecaredirectives.sa.gov.au • call the Legal Services Commission help line on 1300 366 424 if you require further information about Advanced Care Directives • talk with your Home Care Coordinator. New and improved Advance Care Directive Kit Phases of Aged Care Reform
Newsletter Feedback At West Coast Homecare, we value honest feedback, and we aren’t afraid to change for the better. We would love to hear your thoughts on the ‘Conversations’ newsletters. Do you have any suggestions? Your Full Name (optional) : Feedback: You can post the responses back to PO Box 881, Port Lincoln SA 5606 or visit the local office and put into the red house letterbox in reception. OFFICE LOCATIONS West Coast Homecare is committed to supporting small rural communities on Eyre Peninsula, our office locations and opening hours are: Head Office Port Lincoln 56 St Andrews Tce Phone: 8682 2177 Monday – Friday 9:00am – 5:00pm Tumby Bay 3 Spencer Street Phone: 8688 2464 Monday – Friday 9:00am – 4:30pm Cummins 58 Bruce Terrace Phone: 0438 163 641 Monday – Friday 9:00am – 4.30pm Cleve 27A Main Street Phone: 8628 2870 Monday – Friday 9:00am – 4:30pm SQUARE-FACEBOOK INSTAGRAM-SQUARE Join us on Facebook and Instagram westcoasthomecare.com RECIPE - CHOCOLATE BERRY SLICE Ingredients • Canola oil spray • 3 eggs • 75 ml sunflower oil • 200 ml buttermilk • ¾ cup caster sugar • 220 g self raising flour • ⅓ cup cocoa powder • ½ teaspoon bicarbonate of soda • 250 g fresh or frozen raspberries, strawberries or blueberries (if using frozen make sure they are unthawed) • 250 g berries extra to serve • Reduced fat yoghurt to serve Method Step 1 Preheat the oven to 170 °C (150 °C fanforced) and lightly spray a 20 x 25 cm brownie tin with oil. Step 2 Using a hand-held beater, beat together the eggs, oil, buttermilk and sugar in a mixing bowl until well combined. Step 3 In a separate bowl sift the flour, cocoa powder and bicarbonate of soda. Fold into the egg mixture then carefully add 250 g of the raspberries and fold to combine. Step 4 Pour the mixture into the prepared tin and bake on the centre shelf of the oven for approximately 45 minutes or until a cake skewer comes out clean when inserted into the middle of the slice. Remove from the oven and allow to cool for 10 minutes. Step 5 Cut into 18 squares then carefully transfer to a wire rack to cool completely. Step 6 Serve with the extra berries and a dollop of reduced fat yoghurt. Recipe sourced from the Heart Foundation heartfoundation.org.au/Recipes/chocolate-berry-slice WIN WIN WIN! Tell us why you like your Community Care Worker or Registered Service Provider and go in the draw to WIN a $50 EFTPOS card for yourself and your worker! Your Full Name (optional) : Workers Name: Feedback: HAVE YOUR SAY Puzzles & Games Solutions
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