2 INSIDE Harcourts numbers that the vastmajority of our teamare logging in daily to gain the insights that live data can give us. We are now in the process of launching integrated business planning tools to take the live data and track progress against targets set. It is an awesome tool really powering up our business. A huge shout out to KymWarner as her ‘Domo’ vision becomes a reality and toNick, Dod and Jarard for delivering an amazing platform. We launched our newClient Experience program in partnershipwith the leading agent rating platform in Australasia, RateMy Agent. Our survey response rate has doubled giving us both significantlymore data to measure our service delivery but also feeding toGoogle, helping drive our online profile and penetration. Now integrated intoH360 and our websites, this is another key step in delivering the finest experience in real estate. And then pulling this altogether, the newHarcourts intranet – The Harcourts Hub – is live in South Africa and Australia, and soon to go live inNewZealand. The one spot where you can get everything you need as well as links and access to all the various products and platforms. It is an amazing tool andwill get better and better. Thank you Avril for your passion for the platformand all the time I know you are putting in. And thank you Steve for providing the support to Avril and thewider Executive Teamto help bring all this together. With numerous other products and programs launched, the ‘Chaos Cog’ as Lenny has fondly dubbed it, is nowwithout doubt themost up to date and industry leading platformavailable anywhere in our industry. Sowe truly do have somuch to celebrate fromthe year that’s been – but evenmore reason to be hugely excited about the year ahead. Thank you for all your hardwork and focus again this year – you truly are an awesome team, one I amvery proud to be a part of and one I am looking forward toworkingwith next year. Have a great Christmas and safe holiday break – enjoy, relax and recharge – we have an awesome year ahead. As 2022 draws to a close, I amsuremany of us will simply be glad to see the back of it and have already started looking forward to the new year ahead! But it is also really important and a great opportunity to take a few moments to reflect on all that we have achieved and celebrate all that we have to be grateful for. We have certainly enjoyed a greatmarket through the pandemic, the likes of whichwe haven’t seen before. And so, whenwe compare the past 12 months the drops in activity and price appear significant – but the reality is themarket is still strong, the volumes good – it really has just returned to amore ‘usual’ market. Activity is different in differentmarkets –WA continues strongly while Auckland has certainly slowed – but that is usual –markets are different, they change, what isn’t different is some offices and individuals will have their best year ever in the next 12months and some won’t – in the samemarket. What hasn’t changed is that those that focus on the basics, stay positive andwork hardwill do unusually well, in anymarket. The choice is entirely in our own hands – and that’s somethingwe should all celebrate – the opportunity we have in real estate, withHarcourts, today, is awesome. We certainly live in volatile times – social issues, inflation, a patchy economy and yet we still live in some of the best countries in theworld with the greatest opportunity – embrace it and be grateful for just how fortunatewe are. We’ve certainly achieved somuch this year. We have launched our new websites and already the numbers are fantastic – all metrics up and growingmonthly. Lastmonthwe had almost 1million unique visitors resulting in almost 1,000 appraisals coming into our offices, agents and corporate support offices –which is truly amazingwhen you think that’s without direct traditional prospecting – purely organic. Well done Dan and your team, awesome! We havemigrated almost our entire network in Australia to VaultRE, all will bemigrated by year end. We have started pilots inNewZealand that will see usmigrate our entire network next year. Tomove away fromH1 was a huge decision and has certainly been amassive undertaking for everyone, but we are getting there. Thank you to Lenny, Claire and our entiremigration team for their hardwork and passion for the project. Of course our entire tech team, our Helpdesk and our BOM’s have also been outstanding supporting us as we’vemade the transition. Thank you all. We have relaunched the newH360 platformdelivering real time, live data on our individual and office performance. We can see fromthe usage Mike Green Managing Director, Harcourts International MERRY CHRISTMAS
RkJQdWJsaXNoZXIy MTI3ODI1