20 INSIDE Harcourts …and suddenly here we are in the last month of the year! The answer to that cliché question “Where’s the year gone!?” is, in some ways, contained in another cliché: ‘Time flies when you’re having fun.’ Inmy last Update we were on the verge of launching a significant technological development: the Harcourts Hub – our new intranet, a single location for all things Harcourts. The Hub is home to a host of tools, training and templates, resources, marketing and statistics, news, and views for the one team to use. As the Hub launched, to encourage exploration of this new resource, we had a special daily competition: ‘Hunt the Hub Hero’. Hiddenwithin the Hubwas the Hub Hero, in a newhiding place every day! With $7000 worth of daily prizes spread over the 3 weeks of the Hunt, and a grand prize of $2000, funwas had by nearly 2 thousand happy Hub hunters. The Harcourts Hub is a huge success. User-friendly and super useful. The heart of Harcourts. Next on the tech. rollout was our newCX program, a powerful business partnershipwith RateMyAgent. This, along with our newAgent and OfficeWebsites, both greatly empowering our One Team. Yes, it has been fun, but it has also been testing. Many people have put in long hours, manymore have had to cope with challenge and change. Everyone, I’mhugely heartened to say, signed up, clicked on, supported, andworked together proving we’ve got this: One Team. And now, at the end of what has been an at times arduous technology transition, we keep our focus forward. All that work will pay dividends to our approach to relationship building. Earlier this quarter, I had the pleasure and the privilege of attending and presenting at the Australian Leadership Conference. The collaborative conversations, the sharing of knowledge, the ‘Being Courageous’ and bravely sharing of challenges, and the cooperative sharing of solutions, were inspiring. Harcourts Australia has always ‘Put People First’ and the InterfirmLeadershipworkshop sessions at ALC were no exception. Unlike HX, ALCwas focused on facts, not feelings. Fact: in 2021/2022 we grewour market share to place ourselves firmly in the number two position. Fact: we increased our conversion rate by 5% Fact: our number of sales consultants number over 1,660 Fact: we sold over $21 billionworth of property. I point these out, not merely because I’m immensely proud of Harcourts Australia’s performance in the face of uncertainty, but because I want tomake the point that negative news stories are not driving buyer decisions. There are people and profit out there. There’s stock and sellers, there’s buyers and business. It’s up to us to take the lead. Leadership is an effective commodity in a changingmarket. Be it leadership in themarket, in community or in business. People will look to valued advisors. Howdowe build this trust? - A relationship that consistently delivers information that is relevant. Our Harcourts Australian leaders are growing and doingmore than AUSTRALIAUPDATE INPLACEAUSTRALIA
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